Our Engineering team is architecting an intelligent tool that simplifies the lives of thousands of salesmen worldwide.
Our platform is the heart of Intelisale. As a Customer Service Representative, you will directly impact both the day-to-day qualities of our platform, its solutions and satisfaction of our clients.
Responsibilities:
- Ensure that our clients have an outstanding experience with Intelisale platform – serve as the first point of contact for customers seeking technical assistance over the phone, email or Help desk portal and walk the customer through the problem-solving process.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
- Direct unresolved issues to the next level of support personnel.
- Provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.
- Become the expert on the platform and use this expertise to help the development of the Intelisale platform and business processes.
- Proactively suggest the new implementation of monitoring systems and rules to prevent downtime and performance issues.
- Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service
Requirements:
- The candidate should have either 2 years of previous relevant work experience and working experience with SQL; or 1 year of previous relevant work experience
- Exceptional professional communication skills in Serbian and English with the ability to effectively communicate to clients, partners, colleagues and engineering teams alike
- To be an engineering enthusiast looking to build a career in a dynamic environment
- Understanding of the Customer Journey
- To really care about clients, looking to provide the best possible experience
- To be able to prioritize and multitask efficiently
- Strong analytical and organisational skills, with a systematic approach to problems
- Eagerness to learn how things work and what can be done to improve them and willingness to progressively solve more complex problems
Why Intelisale
- Our own product – We are developing our own product, from scratch. You can only imagine the sense of pride you feel when your work becomes a part of an application our customers love to use.
- Always learning, always improving – Our software engineers go through an extensive training period and are considered experts in the industry. The kinds of problems you’ll be working on are diverse and engaging. There’s always something new and exciting in our development department. Even the most experienced engineers in this position will have the opportunity to expand and improve their skill sets in many advanced areas of knowledge.
- Top-notch working conditions – Don’t waste time finding parking spots, they are readily available at our modern office space in Dedinje. Use the time you saved to chill on our unbelievable balcony with a view you’ll never forget.
- Team-building activities – We believe in fostering relationships between colleagues which is why different activities and events are organized every few weeks. And yeah, beer helps. Dogma brewery takes care of us.
- Great environment – Wonderful team spirit, creativity, and persistence are the drivers of our company. We are growing fast and you will be at the center of it all.
- Benefits & compensation – We strive to provide a competitive benefits package that meets the needs of our employees and our business model.
- Awesome customers – We serve and partner with leading, global sales companies.
