Job title: Customer Support Agent - Help Desk Agent L1
Location: Belgrade, RS (office based)
24/7 operations that include weekend support (on rotation).
Multiple positions available.
Position Summary & Key Areas of Responsibility
- Works directly with customers to resolves recurring or standard problems
- Works directly with NCR Voyix and 3rd party Vendor technicians to resolve HW or SW problems
- Provides daily and weekly incident tracking sheets to report on performance
- Reviews incident history to determine recurring faults
- Provides technical support and assistance to clients and businesses regarding hardware and software issues
- Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
- Allocates engineer appointment times for jobs requiring multiple resources on-site
- Updates work orders and provides status information
- Assigns and distributes workload to meet SLA’s
- May respond to escalated calls
- Participates in product set or customer base training
- May implement remote fixes relying on guided search for diagnosis across multiple products
- Applies troubleshooting checklists
- Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Basic Qualifications
- Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
- Problem solving and analytical skills.
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- Previous experience preferred but not required
Upoznaj kompaniju
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 30 countries across the globe.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers and restaurants. We leverage our expertise, research and development (R&D) capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
NCR Voyix has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
NCR Voyix has established a significant presence in Serbia since 2011, employing over 3,500 professionals. Serving as a central hub for both customer support and software development, the company has become an integral part of the local business landscape. This strategic location enables NCR Voyix to deliver high-quality services and innovative solutions to clients worldwide, leveraging the expertise and dedication of its Serbian workforce.
Menadžment kompanije
Beneficije
Balans karijere i privatnog života
Timska atmosfera
Zadovoljstvo projektima
Mogućnost napredovanja
Iskustvo o radu
Software developer
Pozitivno
Odlicna kompanija narocito za pocetnike, redovne plate, dobra atmosfera
Zamerke
Plate su stagnirale
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IT Administrator
IT Consultant
IT Manager
IT Specialist
IT Technician
Project Manager
QA Specialist
QA Specialist
Business Analyst
Scrum Master
Software Architect
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Software Engineer
System Engineer
IT Help Desk / Support
IT Help Desk / Support
Network Engineer
Team lead
Data Science Engineer
Backend Developer
DevOps Engineer
Account Support Manager
Customer support
Customer Support Agent
Customer Support L1 Agent
Customer support specialist
Field Service Coordinator
FSC( Field service coordinator)
Help desk
Help desk representative
Implementation Manager
Inside Sales Specialist
IT Help Desk Representative
IT Help Desk support
IT menager
Logistics analyst
Marketing
Operations Analyst
Product Analyst
Program Manager
PS Associate Technical Consultant
SALES OPS ANALYST
Senior Tech Support analyst
Service coordinator representative
Service Desk Agent
Service Desk Agent L1 Support
Software Configuration Specialist
SW Deployment Team
Talent Acquisition Consultant
Technical customer support
Technical support agent
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Fleksibilno radno vreme
Dobrovoljno zdravstveno osiguranje
Edukacija, profesionalni razvoj
Nagrade, bonusi, pokloni
Obuke, konferencije
Hrana i piće
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