Customer Support Representative (Chinese language)

Position Overview:

• Supporting and handling technical issues for our customers and their suppliers in our company software
• The connection point between customers and other departments (Development, Project management, Professional services, etc.)
• Analyzing customer and project-specific interfaces and workflows
• Customer relationship and escalation management on your own responsibility
• Responsible for processes and knowledge of inhouse-solutions
• Work is organized in weekly shift rotation and the weekly night shift comes two to three times a year
• Ability to translate technical knowledge and concepts to non-technical people
• Clear progress path

Position Requirements:

• Excellent written and verbal skills in English and Chinese are mandatory
• Good understanding of business processes and proficient computer skills 
• Strong customer focus, communication skills, and high stress-resistant
• Ability to learn quickly and willingness to do so
• Creative, solution-oriented, and able to work autonomously

Our Offer

• A positive and fun work environment in a young and motivated team
• Competitive salary, career plan
• Short communication channels and room for your creative ideas
• An international, professional environment with exciting opportunities
• An open-minded and dynamic corporate culture, training, and development
• Private health insurance, FitPass, summer and winter parties, vouchers for the most diligent employees, New Year gifts and packages for you and your children, flexible working hours, various work-life balance benefits, and much more.

Our values

• At JAGGAER, our values shape everything we do - from supporting customers and collaborating with teammates to building products and fostering our culture
• Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success
• Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results
• Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.