Customer Support Specialist

Belgrade

Our growing company Comtrade System Integration is currently seeking a Customer support specialist for a position based at our headquarters in Belgrade. We have established customer support system that is based on ticketing system and are in need of one more employee on our team. Our main focus is health care project, with an opportunity to collaborate on various projects related to insurance companies, telcos airlines, banks and more.

JOB DESCRIPTION:

We’re looking for someone who will combine technical expertise with customer service to resolve questions and issues, mostly via telephone or our ticketing system. The project you will be working on requires someone who does not hesitate to take point on and handle escalations through to the end until a definite resolution is reached. Prioritization of daily tasks based on client needs is something we thrive to, and handling client issues is number one role.

YOU SHOULD HAVE:

• Experience in MS SQL server
• Good collaboration and communication skills
• Experience with writing and analysing SQL queries
• Organizational skills

ITS A PLUS TO HAVE:

• Familiarity with SQL Report Builder
• Server monitoring and logs analysing skills
• Familiarity with application deployment process
• Strong analytical skills

OUR OFFER:

• A chance to work with an outstanding team of people
• Great environment for personal and professional development
• Opportunities for additional professional training and certification
• Convenient office location to all major public transportation lines
• Lots of benefits that support your private life: Parking on premisses, Child Time bonus, Private health insurance, Family day, Sports and recreation facilities
• Encouragement of innovation and questioning status quo, sharing ideas and knowledge

About Comtrade System Integration Adriatic

System Integration was founded in 2001 and is part of the Comtrade Group, one of Europe’s largest technology companies. We specialize in cloud-based digital transformation and the design, development, integration and management of systems and applications.

Our domains of expertise include Cloud Services, Predictive Analytics, Digital Business Automation, Security, IoT, CRM, AI and more. Through our partnerships with global vendors, including Microsoft, Oracle, IBM and Open Text, we offer premium IT products that accelerate digital innovation.

Our team comprises 200+ IT experts who leverage their deep domain knowledge, top industry certifications and industry experience to help businesses optimize their IT resources and adopt digital technology more quickly and effectively than their competitors.

Deadline for applications: 28.03.2020.