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Help Desk Specialist - Dutch Language

Trizma d.o.o.

Beograd
Junior
23.10.2019.

Trizma is a dynamic Business Process Outsourcing Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.

ACCELERATE BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.

Help Desk Specialist - Dutch Language

Belgrade

Help Desk Specialist works in a very dynamic, multilingual and customer oriented business environment. HDA's first responsibility is to run the first class technical support with the end user requiring attention. Using known solutions documented in the knowledge bases, the HDA works with customers to solve technical problems remotely, which can be procedures, software, hardware or operational.

Key Areas of Responsibility:

  • Positions primary responsibility will be to ensure that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's (SLA’s) and customer satisfaction; Troubleshoots undocumented problems.
  • Allocates work load, trains new employees, and provides feedback for improvement; Acts as team leader on large, critical geographic territories, requiring the highest level of skills and experience to meet critical SLA’s
  • Position requires understanding of Managed Service Center operations and solid understanding of all MSC support tools
  • Position responsible for understanding of the end to end processes that underpin quality customer service; Conduct service audits

Candidate profile and qualifications:

  • Fluently in speaking and writing of Dutch language
  • Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
  • Advanced knowledge level of Windows 98 2000, NT, XP and Vista;
  • Excellent communication skills at all levels including excellent listening skills
  • Possess strong customer service skills and be able to work in a dynamic team environment
  • Advanced problem solving and troubleshooting skills
  • Ability to work a flexible schedule (evenings/weekends); Ability to work in a multitask fast paced environment
  • Not convicted or in a process of conviction

Trizma is offering:

  • Long term employment opportunity for best performing candidates
  • Performing services for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training

Deadline for applications: 23.10.2019.

Job listing has expired.

Upoznaj kompaniju Trizma d.o.o.

  • Trizma Smart Sourcing je vodeća BPTO kompanija u Srbiji. Svojim kvalitetnim uslugama i fleksibilnim pristupom, Trizma se razvija na tržištu kao kompanija koja je pouzdan partner svojim klijentima, prepoznatljiva po kvalitetu usluga. Misija im je da na brz, jednostavan i inovativan način podrže klijente da unaprede svoje poslovanje korišćenjem njihovih usluga. Trizma je osnovana 2002. godine kao prvi samostalan call centar u Srbiji, koji je, radeći sa bankama, osiguravajućim društvima, vladinim organizacijama, maloprodajnim objektima, bio fokusiran na što efikasnije vođenje njihovih kontakata sa najboljim kvalitetom komunikacije. Od pionira industrije Kontakt centra u Srbiji Trizma se razvila u kompaniju koja trenutno opslužuje 40 klijenata sa 3 kontinenta, 24 sata na dan, koristeći 14 jezika. Postali su kontakt centar sposoban da kontaktira 4 korisnika u sekundi ili da kontaktira čitavu populaciju Srbije za 4 meseca.


    Pogledaj profil kompanije
  • Prosečna ocena
    3.0
    na osnovu 2 recenzije
    Mogućnost napredovanja
    2.0
    Beneficije
    3.5
    Balans između karijere i privatnog života
    4.0
    Utisak o radu u kompaniji na poziciji Network Support Specialist
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Trizma ustupa radnu snagu dobroj kompaniji sa kojom ima dugogodišnju saradnju i u tom pogledu je sve sasvim ok i korektno. Radi se paralelno sa ljudima iz kompanije sa istim opterećenjem ali i benefitima. Redovna isplata svakog 10. u mesecu za prethodni mesec, prijava od prvog dana na pun iznos plate, jako korektan odnos sa Trizminom kadrovskom službom koja je u suštini, pored poslovođe jedini kontakt tokom rada. Postoji mogućnost konverzije ugovora sa Trizme na kompaniju nakon određenog vremena.

    Zamerke kompaniji:

    Plaća se samo gradski prevoz za teritoriju Beograda ali ne i međugradski prevoz što je otežavajuće za zaposlene iz unutrašnjosti. Nema obezbeđenog parking prostora za zaposlene.

  • Pozicija
    Prosečna neto zarada
    Min Max

    Business Analyst
    1 plata
    500 EUR / mesečno
    500 500

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