M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.
Are you proud of your French language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position!
While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:
Talking customers through basic problem-solving processes
Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
Troubleshooting undocumented problems
Allocating workload, assisting new employees and providing feedback for improvement
Understanding the end to end processes that underpin quality customer service
Conducting service audits
What we expect from you:
High school diploma
Fluency in speaking and writing of French language
Intermediate knowledge of English language
Advanced knowledge level of Windows OS
Ability to troubleshoot hardware and software issues
Technical degree in Computer science or higher level of IT knowledge is preferred
Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
Analytical and problem-solving attitude
Exceptional customer service orientation and team spirit
Willingness to work flexible shifts
What you will get from us:
Remote or hybrid model of work
Competitive and regular earnings
Opportunity to develop skills through paid training
Work in a large, international team
Advancement opportunities/Career development
There is no need for previous experience, as long as you are ready to learn and have fun during that process!
If you want to give yourself a try in the new role, apply and join us!
Only shortlisted candidates will be contacted. Good luck!
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