Trizma is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.
We are looking for a Help Desk Specialist with knowledge of French language and exceptional customer service skills to provide quality technical support. If you like working in a dynamic, multilingual environment and you have ability to absorb and retain information quickly as well as to present ideas in user-friendly language, then you are the one we are looking for!
We are offering:
Career and skills development opportunities and trainings
An international and diverse work atmosphere
A competitive salary packages
Trizma benefit package (a day off and a present for birthday, various discounts etc)
Casual workplace environment
40-hour work week
We are looking for:
Fluency in speaking and writing of French language
High school diploma
Knowledge of Windows OS
Analytical and problem-solving abilities
Exceptional customer service orientation and team spirit
Advanced knowledge of English language
Technical degree in Computer science or higher level of IT knowledge
Experience in some of the following fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
Ability to troubleshoot hardware and software issues
Duties and responsibilities:
Talking customers through basic problem-solving processes
Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
Troubleshooting undocumented problems
Allocating workload, assisting new employees and providing feedback for improvement
Understanding the end to end processes that underpin quality customer service
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