Job description
We are looking for a responsible and organized person for the position of Hosting Service Administrator. In this role, you will be a key link between our company and our clients, providing support for financial matters and some technical issues. If you are someone with strong analytical skills and experience in working with clients, this is the opportunity for you!
Key Responsibilities:
Financial Tasks:
- Invoicing for specific and key services.
- Control and creation of invoices and pro forma invoices
- Reconciliation of financial status for clients (monitoring statements and payments).
- Sending reminders to debtors and tracking suspensions.
- Reconciling statements.
- Preparing analyses and reports.
- Controlling the input and calculation of actions and discounts.
- Coordinating financial documents via email and communicating with clients (phone and ticketing)
Technical Support:
- Processing orders for new users (cloud, cPanel shared hosting, etc.).
- Domain registration, changes to name servers, and updates of domain WHOIS information.
- Domain transfers (in and out), monitoring expiration of existing domains, domain renewal, and resolving issues related to non-renewal.
- Creating new hosting accounts and modifying existing hosting plans (changing passwords, email addresses, etc.).
- Changing hosting plans (upgrade/downgrade).
- Assisting with migration from one hosting system to another.
- Freeing up space on servers from long-suspended services.
- Identifying issues and forwarding them to the relevant departments.
Job requirements:
- High school education, preferably with experience in finance or IT support.
- Good knowledge of computer systems and basic accounting.
- Experience in customer communication (phone, email, ticketing system).
- Strong organizational and analytical skills.
- Ability to work in a dynamic environment and as part of a team.
What We Offer:
- Work in a dynamic team where new ideas and open communication are highly valued.
- High potential for personal and professional development within the company.
- Continuous training through mentoring programs, internal and external training, and certifications.
- Flexibility to combine remote work with office work.
- A range of benefits including private health insurance.
- Work in a modern space in an attractive location.
