ICT Associate - Systems Support

Together, we build the future UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian, and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development. We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf of our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core. We understand the importance of balancing professional and personal demands and offer several flexible working options.

Duty Station(s) Home based

Seniority Level Associate

ICS Level ICS 06

Contract Type  ICA - LICA - Support - Retainer

Contract Level LICA 6

Role

PurposeThe ICT Associate – Systems Support provides technical and operational support to ensure the effective functioning, maintenance, and continuous improvement of ICT systems, applications, and digital tools used by UNOPS programmes and operations. The role supports system users, assists with system updates and testing, contributes to data and information management, and ensures that ICT solutions are reliable, user friendly, and aligned with operational requirements.

Functions / Key Results Expected

• Provide day to day technical support for internal web-based tools and digital platforms
• Assist in maintaining and updating websites and internal portals using HTML, CSS, JavaScript, and WordPress
• Support users with troubleshooting basic system, application, and access issues
• Assist in testing, documenting, and improving ICT workflows and tools
• Assist the ICT specialist in development and maintenance of web interfaces and dashboards
• Assist the ICT specialist in updating digital content and ensure functionality, usability, and consistency
• Assist in integrating data outputs into web platforms
• Support the ICT specialist in data cleaning, validation, and basic analysis using Python and SQL
• Assist in maintaining structured databases and ensuring data accuracy
• Support preparation of data driven reports and visual outputs
• Assist the ICT specialist in basic technical documentation, user guides, and system notes
• Coordinate with internal teams to gather ICT requirements
• Support continuous improvement of ICT tools and processes

Skills

• Information Technology Operations, Information Technology.
• Secondary school (or equivalent) with 6 years of relevant experience OR
• Bachelor’s degree (or equivalent) in any discipline with 2 years of relevant experience is required.
• Relevant experience is defined as experience in ICT support, web development, data analysis, or related technical roles.

Opportunities for learning and growth

• Commitment to Excellence: Our support extends to all personnel at every level of the organization.
• Ongoing Development: We provide ongoing opportunities to help our people learn, develop, and excel at their jobs.
• State-of-the-Art Learning: Access a wide range of learning through our blended learning programmes, covering Leadership development and Personal and professional development.
• Key Credentials: Opportunities to benefit from Internationally recognized technical certifications and Membership to professional associations in various areas.
• Internal Culture: We foster an environment that encourages and supports knowledge sharing and collaboration.Bachelor’s degree (or equivalent) in any discipline with 2 years of relevant experience is required.