IT Helpdesk Engineer

TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.

Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.

Key responsibilities

• Support all employee on-boarding activities including configuring, equipment, installing software, setting up email/telephones, VPN accounts and other services, setting up accounts and access rights based on role, providing employees office access.
• Recovery of company assets, account management, organizational manager support for departing employees.
• Maintenance and support of office file servers, server room, office networks and shared equipment (i.e. printers, wireless access points, office security system, etc.).
• Provide support and troubleshooting to local and remote staff for all aspects of IT.
• Working with other operations staff (systems administrators, network engineers, DBAs) when necessary to insure TeleSign staff have the equipment, software and access to perform their jobs productively.
• Identifies diagnoses and resolves issues for users of the TeleSign internal systems and applications, personal computer software and hardware, local network, the Internet, and new computer technology; communicates solutions to end-users.
• Maintains asset and software inventory. Works with TeleSign Operations management and Finance to acquire new assets based on approved budgets and approved needs.
• Obtains quotes and places orders with vendors/providers to acquire equipment and software in support of staff and Operations needs for data center equipment.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, VPN, and local-area network access problems.

Essential Requirements

• IV/VI Degree in Computer science or equivalente
• 1-3 years of experience with managing and administering O365.
• 1-3 years of experience with Windows 7/8, Active Directory, Microsoft Outlook and Microsoft Office.
• Active Directory management and administration.
• Experience installing supporting Cisco AnyConnect VPN client.
• Experience with managing and administering Cisco VOIP phone system (Vocalocity).
• Working knowledge of VMware Linux Workstation and Mac.
• Experienced supporting major PC components i.e. desktops, laptops, printers, PDAs, monitors.
• Experienced in one or two technologies not commonly supported i.e. networking support, telecom, video teleconferencing.
• Experienced working with the JIRA ticketing system.
• Excellent customer service skills.
• Ability to perform general maintenance duties including but not limited to, basic repair duties, moving of employee work stations, etc.

Preferred Qualifications

• Experience with VOIP – SIP, RTP.
• Experience with virtualized environments.
• Experience with SAN / NAS environments.

We are offering

• Good compensation - Competitive € salary plus benefits package.
• Development opportunities.
• Challenging but also a friendly working environment.

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.