IT Helpdesk Support

P3 RS

Beograd

03.10.2020.

CAREER
AS UNUSUAL

P3 develops new business models, enable our customer to gain future sources of income and accompanies them in building up their skills.

P3 supports and empowers customer organizations to build robust structures to operate sustainably and grow in the future.

P3 provides end-to-end solutions in the field of security consulting and guarantees a seamless service and product rollout.

IT Helpdesk Support

Ref.Nr. 3471 | Location: Belgrade (RS)

WHAT YOU'LL DO

1st Level Support
Receive phone and email to support customer requests
Prioritize tickets and administer our ticketing system
Document incidents and change requests
Maintain and update P3 Knowledge base
Service level agreement, monitoring and reporting
Preparing for Awareness calls and writing guides for users

WHO YOU ARE

If you are a problem solver, passionate about working as a part of a team, and you are committed to bringing innovative solutions, then this is the position for you.

University degree in Computer science, sales, economics or equivalent knowledge required
Technical background
IT support related experience is desirable
Able to understand IT services fundamentally in terms of its functionality
Advanced communication skills in English and preferably German
Advanced problem-solving skills and critical thinking
Excellent communication skills
Excellent time management and attention to details

GOOD TO KNOW