CAREER
AS UNUSUAL
P3 develops new business models, enable our customer to gain future sources of income and accompanies them in building up their skills.
P3 supports and empowers customer organizations to build robust structures to operate sustainably and grow in the future.
P3 provides end-to-end solutions in the field of security consulting and guarantees a seamless service and product rollout.
IT Helpdesk Support
Ref.Nr. 3471 | Location: Belgrade (RS)
WHAT YOU'LL DO
- 1st Level Support
- Receive phone and email to support customer requests
- Prioritize tickets and administer our ticketing system
- Document incidents and change requests
- Maintain and update P3 Knowledge base
- Service level agreement, monitoring and reporting
- Preparing for Awareness calls and writing guides for users
WHO YOU ARE
If you are a problem solver, passionate about working as a part of a team, and you are committed to bringing innovative solutions, then this is the position for you.
- University degree in Computer science, sales, economics or equivalent knowledge required
- Technical background
- IT support related experience is desirable
- Able to understand IT services fundamentally in terms of its functionality
- Advanced communication skills in English and preferably German
- Advanced problem-solving skills and critical thinking
- Excellent communication skills
- Excellent time management and attention to details
GOOD TO KNOW
- Competitive working conditions
- Full time employment
- Flexible working schedule and possibility to work from home
- Personal and professional career development, and payed certifications
- Private health insurance
- Innovative projects with prestigious international customers
- Team building activities to support team oriented culture
- Friendly team of helpful colleagues where knowledge sharing is everyday routine
- Coffee, Refreshments and Fruits
P3 Benefits 
Sara Stavric
HR Manager Serbia
career.serbia@p3-group.com
