IT Helpdesk Support

P3 RS

Beograd, Subotica

28.05.2022.

intermediate

CAREER
AS UNUSUAL

P3 develops new business models, enable our customer to gain future sources of income and accompanies them in building up their skills.

P3 supports and empowers customer organizations to build robust structures to operate sustainably and grow in the future.

P3 provides end-to-end solutions in the field of security consulting and guarantees a seamless service and product rollout.

IT Helpdesk Support

Ref.Nr. 3708 | Location: Belgrade, Subotica (RS)

WHAT YOU'LL DO

1st Level Support
Receive phone and email to support requests
Prioritize tickets and administer our ticketing system
Document incidents and change requests
Maintain and update P3 Knowledge base
Service level agreement, monitoring and reporting
Preparing for Awareness calls and writing guides for users

WHO YOU ARE

If you are a problem solver, passionate about working as a part of a team, and you are committed to bringing innovative solutions, then this is the position for you.

University degree in Computer science, or equivalent technical knowledge required
2+ years of IT support related experience
Able to understand IT services fundamentally in terms of its functionality
Advanced communication skills in English and preferably German
Advanced problem-solving skills and critical thinking
Excellent communication skills
Excellent time management and attention to details

P3 BENEFITS

Personal and professional career development plan, education budget, paid certifications, language courses
Innovative projects with prestigious international customers
Competitive working conditions and full time employment
Flexible working schedule and possibility to work from home
Mentorship and onboarding program
Private health insurance, fit pass
Monthly team events to support team oriented culture
Referral program and jubilee awards
Minimum 22 days of vacation + extra days off
Refreshments, Fruits, Sweets, Snacks and lunch on Tuesdays
Cozy lounge room and terrace to relax and hang out