Company Description
About Bosch: Are you ready to shape the future of technology and make a positive impact with your ideas? With Bosch, you will have the opportunity to contribute to the innovative advancements in areas such as mobility solutions, consumer goods, industrial technology or energy and building technology, all aimed at enhancing the quality of life and sustainability on a global scale.
Who we are? Imagine a startup culture within a corporation – agile, flexible, and always looking for new ways to improve. Take the wheel with us as we steer the digital transformation within Bosch and shape the future of IT. As the PT Business Digital Organization (PT/BDO), we lead, support, and assist the Power Tools business units worldwide, by enabling digital transformation and delivering fast, agile, efficient, and innovative solutions. Our organization is diverse, dynamic, and growing, with over 150 people on our location in Serbia working together in 20+ different areas (e-commerce, online marketing, CRM, OneUX, Big Data & AI, Agile, Project management, eLearning, IT infrastructure, IT and Cyber security and many more). We are working on global projects and you’ll collaborate with colleagues from all over the world and tackle exciting, cutting-edge IT projects. At PT/BDO, there are many opportunities for career growth, and we are all about fostering a culture of trust, support, and inclusivity.
So, if you’re looking for a place where your ideas will be heard and you’ll be encouraged to take challenges and grow, this is the right place for you!
Interested? Get ready to work #LikeABosch!
Job Description
Our team is happy to welcome you. Here is what you will be doing if you choose to join the team:
► You will contribute the efforts to develop, improve and deliver IT Service Management framework for the Power Tools division, i.e. you will help to implement processes, identify optimization opportunities and implement measures to leverage synergies across programs and geographies;
► You will work with the appropriate tools, processes and people to understand, develop and document IT Support of PT Division, you will change current processes to fit the strategic vision, our agile development practices and ensure internal customer satisfaction;
►You will monitor the Support & Service processes, help to provide guidance and insight into process expectations and provide constructive and actionable feedback to ensure continuous improvement;
►You will act as the Support & Service process specialist, define and execute activities to standardize our ITSM setup and act as a consultant for our IT and business teams;
Qualifications
► You have strong communication skills, analytical thinking within an overarching context, resilience and strong self-management, process-oriented, accountable, proactive, and agile mind-set.
► You have 3 years' experience in the domain of IT Service Management for an organization, experience in building processes and continuous improvement, experience and general understanding of IT Service Management (ITSM) frameworks implementation (e.g. ITIL);
► You have demonstrated your skills and experience working directly with IT and business users, in different service desk setups, ability to work across multiple application support teams, ability to identify opportunities to design and implement L1 and L2 support activities
► You are experienced in developing concepts and content for self-service ITSM, you have created content for knowledge management solutions and experience in ITSM process analysis and optimization, ability to provide feedback and guidance on continuous improvement;
► You have Bachelor’s degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience, ITIL Foundation Certificate.
► You speak English fluently; Additional languages are a plus
► Flexible to travel abroad occasionally if needed
You would be a perfect match for our team if:
► You are eager to work with the newest technologies;
► You are proactive and you adapt easily to a new development environment, but don’t worry, we will be there every step of the way, supporting each other;
► You are self-motivated and take ownership of your tasks and projects;
► You’re a team player and offering and receiving feedback comes naturally;
► You take ownership of projects and tasks;
► You’re not afraid to think outside the box and try to find creative approaches to your challenges.
Additional Information
#LikeABosch Benefits:
Your work-life balance is valuable to us, so we offer you:
- 22 - 27 days of annual leave, because work-life balance is essential to us
- Flexible working hours
- If you want to work from somewhere else, feel free, our Remote Home Office program helps you do that
- Up to 3 days off for private purposes
Your health and well-being is important to us, so we have you covered:
- Medical subscription for annual health check ups
- Mental health and well-being initiatives
- Private health insurance
We believe in a Life-Long Learning approach, so you can take advantage of:
- Technical and soft skills trainings
- English and German language courses
- Access to e-learning platforms
- Local and Global career development programs
- Opportunity to attend conferences
On top of these, we are offering:
- Remote working environment (in borders of Serbia)
- Canteen (when working in office) with lunch discounts
- Annual bonus
- Referral bonus
Ready to work #LikeABosch?
We live by our values, have an open feedback culture and there is plenty of room for innovative ideas. All because a team is only as valuable as its members.
Included in the referral program.
