GCOMM is seeking to recruit the best support desk engineers available.

Have you been seeking to become part of a company that can offer you diverse technical experience that will help you grow your career? We offer a wealth of knowledge, outstanding tools and an environment that is conducive towards continuous learning and improvement. Operating for over 20 years, we work under a western management methodology that gives our team the chance to be their best. You will find a very helpful team of people around you.

IT Support Desk Engineer

Belgrade

Speaking in English, the main functions of this role are:

• Supporting our business customers on the phone or email and log trouble tickets for them;
• Keep the customer up to date with progress;
• Create outage notification communication for customers;
• First line diagnosing and troubleshooting related to network, LAN, VOIP and Backup issues - using basic software tools;
• Log trouble tickets with telecommunication carriers and follow-up;
• Create and deploy basic configurations to customer routers;
• Maintenance of customer servers and workstations;
• Other support related tasks.  
• The IT support engineers position requires shift work including night shifts, but we are fair about our offering.

Here are the type of people we are seeking to recruit:

• Some hands on experience working in an Support Centre would be great;
• IT University Degree or equivalent Certification in Cisco CCNA / CCNP/ MCSA;
• Experience in troubleshooting IP networking and switching;
• Sound knowledge of ISP IP networking (OSPF, BGP, MPLS);
• A continuous improvement technical mindset;
• Excellent problem solving skills and attention to detail are a must.
• If you have some Windows server experience and other server applications; Storage network experience; Knowledge of Linux and Windows operating systems it would be viewed positively.

We are flexible on salary. It depends on your skill level and value you can bring to the company.

Are you interested? Then you should apply. A personal cover letter is highly valued and a significant differentiator.

Deadline for applications: 05.02.2017.