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Incident and Problem Management, Analyst

BlackRock (Formerly eFront)


About the team:

The Platform Services team is responsible for Incident, Problem and Change Management processes across the Aladdin and Alternatives platforms for BlackRock and our external BlackRock Solutions Clients.

About the role:

We are looking for an Incident and Problem manager to support the eFront platform who has a passion for technical troubleshooting and can direct a team through multiple simultaneous incidents. This role involves identifying trends and being a problem solver with a proven aptitude for quickly learning new technologies and proprietary systems.

We have a broad and diverse skillset and are seeking a new team member to join us who will bring something additive and different. If you have a background in supporting critical applications and a track record in outstanding service delivery, we would love to speak to you!

Would you like to be the part of our team? We would encourage applications from candidates with any of the below skills:

  • Strong leadership and interpersonal skills.
  • An understanding of running services on Cloud infrastructure solutions.
  • Experience in application monitoring solutions.
  • Data driven analytics tools
  • Understanding of operating within an ITIL framework.
  • Previous experience working in the Financial Services or Technology industry.
  • Excellent oral and written English communication

If you don’t immediately resonate with any of the skills listed, but this is the type of role which sounds exciting to you, we'd love to hear from you!

We are passionate about advancing sustainability efforts, committed to diversity of values, identities and ideas brought by our employees and are always looking to invest in our talent and culture.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit | | Instagram: @blackrock | Twitter: @blackrock | LinkedIn:

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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