Junior ITSM Consultant - Internship

Company Description:

ITSM Solutions and Integrations is a renowned IT service management solutions and integration company headquartered in Belgrade. With over a decade of expertise, our seasoned professionals specialize in implementing and integrating cutting-edge IT service management solutions. Armed with ITIL and ISO 20000 certifications, our highly skilled team excels in diverse programming languages, including .NET, JavaScript, Java, Python, and PHP. At ITSM Solutions and Integrations, we take pride in our capability to seamlessly integrate diverse systems, firmly believing that in the realm of IT, anything is possible and achievable.

Role Description:

Position: Junior ITSM Consultant - Internship (with potential for permanent employment)
Location: Belgrade (Hybrid role with remote work flexibility)

As a Junior ITSM Consultant-Intern, you will be engaged in a full-time role collaborating with our dynamic team. Your responsibilities will encompass the implementation, configuration, and testing of IT service management solutions tailored to meet our client's specific requirements. Working closely with senior consultants, you will contribute to the development of comprehensive documentation, training materials, and testing scripts. Additionally, you will play a key role in crafting customized solutions to address unique client needs.

Qualifications:

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
• Basic understanding of IT service management concepts and frameworks, such as ITIL, COBIT, or ISO 20000.
• Proficiency in one or more programming languages: Java, JavaScript, PHP, .NET. etc.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent verbal and written communication skills in English.
• Eagerness to learn and grow in the field of IT service management and integrations.
• Experience in client-facing roles or internships is a plus.
• Familiarity with the ITSM tools market, including CA Service Management, ServiceNow, BMC Remedy, is advantageous.

ITIL or ISO 20000 certifications are a plus.

If you are a motivated individual seeking a challenging yet rewarding internship experience with the potential for long-term professional growth, ITSM Solutions and Integrations invites you to join our dynamic team. We value innovation, collaboration, and a commitment to excellence. Apply now to be part of our journey in making IT solutions seamless and impactful!