Clarivate(tm) is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.
We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CLVT.
Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us!
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation.
In a world that is ever-changing, NOW is the time to join Clarivate’s bold entrepreneurial mission to help customers reduce the time from new ideas to life-changing innovations! No other company in our industry combines such a rich heritage and a global footprint with the bold entrepreneurial spirit of an innovative business.
In just 2 years, we have grown from 4,500 employees to 11,000+ through organic growth and acquisition. In addition, we have opened our three Centers of Excellence in: Chandler, AZ; Penang, Malaysia; and Belgrade, Serbia.
Join us today to help create a better tomorrow!
Junior Technical Support Analyst is an entry-level, full-time position reporting to the Technical Support Team Leader. You will work on a specialized product and you will have an awesome opportunity to develop your technical skills. A successful Support Analyst is a motivated individual who has the analytical skills to find the root cause of an issue.
Responsibilities:
- Perform product configuration based on customer requirements
- Investigate and troubleshoot technical issues, and product defects
- Provide technical solutions
- Interact with internal departments (development, etc.) and customers
- Provide online and/or on-site assistance and training to customers
Required Knowledge, Skills, and Abilities:
- B.Sc. or B.A. in a relevant field
- Understanding of SQL
- Experience with Linux
- Knowledge in computers and information systems
- Strong analytical and problem-solving skills (system analysis, troubleshooting, debugging code, etc.)
- Ability to learn quickly
- Excellent written and oral communication skills in English
- Good interpersonal skills with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships
- Ability to plan, adapt to change, prioritize and effectively multi-task
How to stand out:
- Previous professional working experience in a similar role would be a plus
- Understanding of XML, HTML, TCP/IP
- You have experience in working with Java or Python
What Can We Offer You:
- Paid lunch
- Private health insurance
- FitPass card
- Company bicycles for rent free of charge
- Access to My Learning platform
- Access to Virgin Pulse platform
Only the shortlisted candidates will be contacted.
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.
