Linux Support Analyst

Our mission and culture

• We are on a mission to provide more online anonymity to people worldwide. Join us on the journey!
• Our core values are the following:
• Excellence in everything we do (We go above and beyond!)
• Ownership and responsibility (We own it)
• Continuously push the limits (We don’t accept no as an answer. No is just an opinion)
• Openness & Cooperation (Everyone matters)

Who are we?

• Website: RapidSeedbox.com
• SaaS Company
• Hosting and Networking company, active since 2008
• Thousands of active paying clients.

Top 3 skills you need to have:

• Excellent Linux experience and passion for Linux
• Excellent customer communication skills and love of helping customers
• Excellent System Administration skills

Top personality/character traits you need to have:

• Driven to go above and beyond for customers
• Hunger for learning and growing professionally
• Ability to be fully autonomous and pro-active for solving problems

Job description

• As a Linux Support Analyst at our company, you’ll get to build high-quality relationships with our clients that move the business forward, you will be helping out clients with their issues, and you’ll be able to create a big impact and help our company. You will be able to create technologies and help improve customers’ experience a lot!
• You will be handling all customer issues that will be incoming as well as helping to maintain our whole server infrastructure through superior system administration.

Your responsibility will include (but not limited to)

• Handling logs / any technical issues occurring in our infrastructure
• Maintaining superior customer relationships and solving all of their technical problems
• Testing all our products before they go to Prod
• Improving the customer experience by communicating with customers

Benefits of the position

• 100% Remote work!
• Professional growth opportunities. We are a small company and you can touch many parts of the business and grow a lot.

Reached the end and still interested? Our hiring process would be including a few steps

Please fill in the form below to submit your application. From there, the interviewing process would include the following steps:

• A questionnaire we would be asking you to fill
• Linux tests
• Reading a book
• Interview
• Referencing