Description:
The Manager of Engineering is responsible for managing products and services, increasing productivity of the team, and solving issues while reporting to the Senior Manager of Engineering for the OvrC platform. This role requires a person to have a passion for reliability, continuous improvement, automation, and most importantly, delivering an exceptional customer experience. You will work closely with a number of teams, IT teams, development, product, QA and tech support teams to deliver highlyperformant, scalable, secure and highly available cloud services utilizing industry best practices. The Manager of Engineering will be responsible for managing a team of SDET’s and DevOps Engineers.
Essential Roles & Responsibilities:
- Lead team operations – coach and mentor staff
- Drive continuous improvement of operations including modifications to relevant processes, policies and procedures
- Proactively researches and applies best practices to technical operations processes and procedures as appropriate
- Coordinate internal support activities and implement planning, including support tiers for operations activities
- Work closely with engineering and development teams utilizing DevOps methodologies and culture
- Make documentation a priority, enabling the team to share knowledge effectively and efficiently
- Drive overall software quality standards
- Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally
Required Qualifications:
- 5+ total years’ experience in IT Management, Software Development or System Administration
- 2+ years of support experience working in critical systems
- Experience with Cloud system administration (e.g. AWS, Azure, Google)
- Experience with Linux and/or Windows system administration
- Ability to partner effectively with colleagues from Product Engineering, Product Management, Design, Security, and QA
- Strong verbal and written communication skills
- Ability to multi-task across multiple projects
- Well organized, self-motivated individual, with a strong attention to detail
- Ability to interact with all levels of the organization
Preferred Qualifications:
- Certifications in AWS and Linux
- Experience with common CI/CD tools: Gitlab, Jenkins, Git, Chef, etc.
- Experience with orchestration tools such as CloudFormation, Terraform, Kubernetes, etcExperience with provisioning and managing SSL\TLS certificates
- In-depth knowledge of DevOps and QA technologies and disciplines including automation of manual testing procedures
- Thorough understanding of test automation frameworks and tools
- Experience designing and running stress, load, and performance tests
