PEO / VC Support Consultant
Support Consultant is a part of the Customer Success team. They work closely with other eFront teams, mainly: Implementation Consultants, DBAs, Account Managers and Developers.
Handling client relationships is an essential part of the role; this implies developing advanced knowledge of the business of our clients (especially Private Equity).
Being a client facing role, the impact of their work will be greatly reflected on eFront’s image.
*This position requires working in the shift 6 pm - 2 am
Your day would include:
- Providing qualitative analysis of client’s needs and evaluating feasibility of their requirements
- Maintaining regular contact with customers and fully understanding their needs and business background
- Regularly tracking on backlog tickets
- Developing advanced skills and knowledge in business, functional and technical aspects
- Performing client training and supporting solutions, conducting demonstrations and presentations
If you see yourself doing these activities then you probably have:
- Graduated from the Faculty of Organizational Sciences/ Economy/IT/Mathematics or relevant placement
- Full professional proficiency in written/spoken English
- Excellent knowledge of MS SQL (2+ years of working experience with MS SQL)
- Clear understanding on Indexes, CTE, Triggers
- Understanding of advanced optimization techniques when writing SQL queries
- Knowledge of building stored procedures and user defined functions
- Great communication and presentation skills, ability to adapt to all styles of people
- Strong analytical skills
- Independence in work and decision-making, team-worker
- Good time management and an ability to multi-task/balance parallel work streams
- Previous experience implementing financial software solution is a plus
Why eFront is a place for you:
Our multicultural environment is fueled by creative people who are driven to deliver. We are committed to provide you with an opportunity to build your career, develop and improve your skills as a part of the fastest growing FinTech industry in the world.
At eFront we are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, nationality, age or disability status.