Job listing has been deactivated. This job listing has been deactivated on 15.01.2019. at the request of the employer.

Remote Customer Engineer - German language

Trizma d.o.o.

Beograd
Junior
do popune.
Trizma d.o.o.

Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.


ACCELERATE
 BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.

REMOTE CUSTOMER ENGINEER-GERMAN LANGUAGE

Position Summary

  • Responsibility is to remotely coordinate the resources required to manage problem resolution.
  • Primary role is to provide services in a profitable environment that supports our values and the business as a whole
  • Isolate problems and create resolution plans; Log problem resolution- maintains databases; Support the resolution of known software problems to be fixed in later releases; Prepares standard reports to ensure Service Level Agreement is represented accurately
  • Position will project manage the resources necessary and/or provide the additional technical/functional knowledge necessary to resolve customer's (both internal and external) issues
  • Works directly with the customer to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems; Responsible for developing or collaborating with a Solution Engineer to develop the problem isolation, solution creation, and solution implementation plan defined by the Incident Management Process (IMP) to help resolve the customer's problem
  • Performs additional troubleshooting activities, escalates problems to the appropriate party(s), and assists in communicating the solution to the customer;
  • Develop understanding of MSO systems, operations & policies that are used to resolve customer problems

Candidate profile and qualifications:

  • Fluently in speaking and writing of German language
  • Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
  • Advanced knowledge level of Windows 98 2000, NT, XP and Vista;
  • Excellent communication skills at all levels including excellent listening skills
  • Possess strong customer service skills and be able to work in a dynamic team environment
  • Advanced problem solving and troubleshooting skills
  • Ability to work a flexible schedule (evenings/weekends); Ability to work in a multitask fast paced environment
  • Not convicted or in a process of conviction

Trizma is offering:

  • Long term employment opportunity for best performing candidates
  • Performing services for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training

Deadline for applications: until fulfilled

Job listing has been deactivated. This job listing has been deactivated on 15.01.2019. at the request of the employer.

Upoznaj kompaniju Trizma d.o.o.

  • Trizma Smart Sourcing je vodeća BPTO kompanija u Srbiji. Svojim kvalitetnim uslugama i fleksibilnim pristupom, Trizma se razvija na tržištu kao kompanija koja je pouzdan partner svojim klijentima, prepoznatljiva po kvalitetu usluga. Misija im je da na brz, jednostavan i inovativan način podrže klijente da unaprede svoje poslovanje korišćenjem njihovih usluga. Trizma je osnovana 2002. godine kao prvi samostalan call centar u Srbiji, koji je, radeći sa bankama, osiguravajućim društvima, vladinim organizacijama, maloprodajnim objektima, bio fokusiran na što efikasnije vođenje njihovih kontakata sa najboljim kvalitetom komunikacije. Od pionira industrije Kontakt centra u Srbiji Trizma se razvila u kompaniju koja trenutno opslužuje 40 klijenata sa 3 kontinenta, 24 sata na dan, koristeći 14 jezika. Postali su kontakt centar sposoban da kontaktira 4 korisnika u sekundi ili da kontaktira čitavu populaciju Srbije za 4 meseca.


    Pogledaj profil kompanije
  • Prosečna ocena
    3.0
    na osnovu 2 recenzije
    Mogućnost napredovanja
    2.0
    Beneficije
    3.5
    Balans između karijere i privatnog života
    4.0
    Utisak o radu u kompaniji na poziciji Network Support Specialist
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Trizma ustupa radnu snagu dobroj kompaniji sa kojom ima dugogodišnju saradnju i u tom pogledu je sve sasvim ok i korektno. Radi se paralelno sa ljudima iz kompanije sa istim opterećenjem ali i benefitima. Redovna isplata svakog 10. u mesecu za prethodni mesec, prijava od prvog dana na pun iznos plate, jako korektan odnos sa Trizminom kadrovskom službom koja je u suštini, pored poslovođe jedini kontakt tokom rada. Postoji mogućnost konverzije ugovora sa Trizme na kompaniju nakon određenog vremena.

    Zamerke kompaniji:

    Plaća se samo gradski prevoz za teritoriju Beograda ali ne i međugradski prevoz što je otežavajuće za zaposlene iz unutrašnjosti. Nema obezbeđenog parking prostora za zaposlene.

  • Pozicija
    Prosečna neto zarada
    Min Max

    Business Analyst
    1 plata
    500 EUR / mesečno
    500 500

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