Technical Support Specialist

About Brid.TV:

Brid.TV is a world renowned name in the domain of online video advertising. Brid.TV is an online video platform which is completely self- funded and created by experts in the online video industry. Brid.TV maintains close relationships with partners from New York City, Los Angeles, Dubai, Tel Aviv and many other locations. We are also a Google certified technology partner, board member of IAB Serbia and one of the fastest-growing companies in its sector worldwide.

Principal duties and responsibilities:

• Responsible for handling all forms of client communications via phone, chat, and email
• Perform triage and troubleshooting of all issues and requests
• Provide proper follow up on any issue resolution to the client
• Responsible for client on-boarding
• Review account for compliance
• Experienced resource to clients with regard to company products and features
• Properly escalate issues to internal teams according to departmental policies
• Organized and up to date on all current Company systems and features
• Debug potential issues with different publisher implementations
• Knowledge base maintenance
• Other duties as assigned

Required skills and knowledge:

• Excellent English (spoken and written)
• Knowledge of JavaScript (native)
• Knowledge of CSS, HTML5 and web technologies as a whole
• Basic debugging skills for JavaScript, HTML and CSS
• Knowledge of using Google Chrome developer tools

Recommended skills and knowledge:

• Knowledge of video advertising standards (VAST, VPAID, IAB etc.)
• Experience in testing web apps
• Experience in using video platforms like YouTube, Vimeo etc.
• Experience in using WordPress
• Experience in using Git
• Experience in using Google Ad Manager (ex DFP) is a plus

What we offer:

• Highly talented, professional and friendly team
• The ability to use cutting edge technologies
• Possibility for personal and professional growth
• Introductory training
• Private health insurance
• 7-hour work days from 08-15 (35 hours per week)
• Modern offices in New Belgrade
• Soft drinks, tea and coffee
• Social activities and very friendly working environment