Senior CRM Data Analyst

Customers are the heart of business for many companies across the globe and banking industry is no exception. To serve our SME customers exceptionally, Raiffeisen bank Serbia is looking for an experienced candidate (faculty degree) for the position Senior CRM data analyst.

Responsibilities:

• Design, execute and monitor CRM Campaigns with a focus on SME segment
• Lead leakage reduction on digital and traditional channels
• Support in conduction of various business analysis
• Usage of various statistical technics to support CRM campaigns
• Customer insight/analytics to increase sales and product penetration per customer
• Define and monitor CRM KPIs
• Build a report and present various CRM reports
• Perform routine analysis tasks to support day-to-day CRM business functioning

Requirements:

• 3+ years in banking industry
• SME Business knowledge
• Faculty degree
• Excellent knowledge of MS office tools
• Advanced knowledge of English (written and spoken)
• Experience with one of programming tools (SAS, SQL) is considered as a plus

Personal characteristics that are welcome:

• Makes conclusions based on relevant data and insights
• Highly analytical and structured work
• Discovery and experimentation mindset
• Proactive approach to everyday work

We offer:

• Working for reputable organization with notable track record in Retail business
• Working in international environment consisting of the best industry experts
• Unique chance to participate in and drive CRM business of the organization
• Ability to see the purpose and direct impact as a result of your work
• Competitive compensation with several additional perks (some of them unique)

If you are interested in joining our dynamic team, please apply electronically.

*Please be advised that only short-listed candidates will be contacted.