Senior Cloud Operations Engineer

Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger with Hentsu, and backed by Credit Suisse Asset Management's NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

Why we need you:

• To work 100% hands-on with a team on maintenance and monitoring of cloud and hybrid infrastructure for our hedge fund clients (UK and US)
• To manage incident management processes, including major incidents
• To manage complex change management as a senior high-level escalation point
• To work on improving the standards and processes, internally and for managing the clients
• To have an ability to manage a team as a line manager and balance workloads efficiently and effectively
• To liaise efficiently for onboarding and handover of new clients
• To be capable of advanced automation scripting
• To work with CRM on client escalations and on service reviews

 Requirements:

• Subject matter expert in the field of Microsoft Azure and O365
• 4+ years of technical and operations experience
• Can confidently speak to a broad number of technologies
• Understanding of IT infrastructure, O/S systems, Networking/Security UTM
• Skills and experience with automation and scripting which has resulted in a reduction of manual task overhead
• At least one of the certificates in cloud technology (AZ preferred)
• Mac/Linux knowledge or exposure
• ITIL Foundation
• Mentoring, advising and steering team of colleagues
• Managing client expectations in a continuously polite and friendly manner

Not a must, but a plus if you have:

• A computer or IT related degree
• Any DevOps experience (we use Ansible and Terraform)

Why you will love working here:

• Comfortable office in the heart of Belgrade
• Work with technology leaders like Cisco, Microsoft, Google, Amazon Web Services
• Continuous training and development opportunities
• Professional certifications paid by the company, without further legal/financial obligations to the employer
• Discretionary performance bonus
• Full-time employment contract
• Private health insurance
• Home office mode twice a week
• Office refreshments, snacks, fruits and Friday happy-hour

Want to learn more about us?

Check out: https://hentsu.com/ and https://www.portfoliobi.com/