Service Quality Technician

TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.

Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.

What you’ll do

• Keeping QoS on expected level by monitoring SMS routes and making appropriate adjustments.
• Awareness and action on changes in completion rates and retry rates.
• Monitor and analyze quality of existing routes (e.g. deliverability, completion and latency) and customer traffic.
• Troubleshooting any SMS quality degradation reported by other departments or during monitoring. Make adjustment as required. Work with providers on resolving.
• Maintain and expand technical knowledge across all TeleSign products and services, tools, and processes.
• Assistance in defining and/or improving tools, reports, and alerts used for service quality monitoring.

What we are looking for

• Minimum high school education (preferably in Computer science or IT related field).
• Higher education of Applied studies or Faculty is a plus.
• Fluent in English, verbal and written.
• High level of responsibility.
• Ready to carry out 24/7 shift work.
• Excellent problem solving and analytical skills.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• Experience using Microsoft Office (particularly Excel, PowerPoint and MS Word).
• Willingness and ability to learn.
• Interest in innovative technology or software industry a plus.
• Initiative, reliable person with proactive, self – driven approach.
• Positive attitude and results-driven motivation.
• Flexibility and ability to make things happen.

We are offering

• Good compensation - Competitive € salary plus benefits package.
• Development opportunities.
• Challenging but also a friendly working environment.
• And much, much more...

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.