Job listing has expired.

Service Quality Technician



TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.

Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.


What you’ll do

  • Keeping QoS on expected level by monitoring SMS routes and making appropriate adjustments.
  • Awareness and action on changes in completion rates and retry rates.
  • Monitor and analyze quality of existing routes (e.g. deliverability, completion and latency) and customer traffic.
  • Troubleshooting any SMS quality degradation reported by other departments or during monitoring. Make adjustment as required. Work with providers on resolving.
  • Maintain and expand technical knowledge across all TeleSign products and services, tools, and processes.
  • Assistance in defining and/or improving tools, reports, and alerts used for service quality monitoring.

What we are looking for

  • Minimum high school education (preferably in Computer science or IT related field).
  • Higher education of Applied studies or Faculty is a plus.
  • Fluent in English, verbal and written.
  • High level of responsibility.
  • Ready to carry out 24/7 shift work.
  • Excellent problem solving and analytical skills.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Experience using Microsoft Office (particularly Excel, PowerPoint and MS Word).
  • Willingness and ability to learn.
  • Interest in innovative technology or software industry a plus.
  • Initiative, reliable person with proactive, self – driven approach.
  • Positive attitude and results-driven motivation.
  • Flexibility and ability to make things happen.

We are offering

  • Good compensation - Competitive € salary plus benefits package.
  • Development opportunities.
  • Challenging but also a friendly working environment.
  • And much, much more...

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.



Job listing has expired.

Upoznaj kompaniju Telesign

  • Telesign je lider u Mobile Identity rešenjima, pomaže korisnicima da osiguraju više od 3.5 milijardi naloga širom sveta i spreči registracijsku prevaru, dok poboljšava korisničko iskustvo i upravlja troškovima podrške. TeleSign isporučuje bezbednost naloga i sprečava prevare sa dvo-faktorskom proverom autentičnosti na osnovu Mobile Identiteta svakog korisnika (broj telefona, uređaja i ponašanje) i pokreće ga real-time, globalna inteligencija, uključujući bodovanje ugleda i podataka u uređaju.

    Pogledaj profil kompanije
  • Prosečna ocena
    na osnovu 11 recenzija
    Mogućnost napredovanja
    Balans između karijere i privatnog života
    Utisak o radu u kompaniji na poziciji Junior Software Engineer
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Timska atmosfera, svi su se ponašali prema meni kao da sam tu već 5 godina a ne mesec dana.

    Zamerke kompaniji:

    Ponekad se činilo da ljudi koji nemaju previše veze sa programiranjem se mešaju u stručne stvari.

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