Software Engineer

PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint.

This is our first PolyAI hire in Serbia! We are excited to build our talent market here and are looking for self starters who want to take on the challenge.

This is voice-enabled, AI-driven customer service that works in the real world, right now.

As part of the project team, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day. You will work closely with PolyAI Product Solutions Managers and Dialogue Designers to build out and maintain highly specialized software that delights our clients and their customers.

Your responsibilities will involve:

• Contributing to our conversational AI systems – building new projects as well as maintaining existing ones.
• Communicating with client technical teams on API & telephony integrations.
• Co-working with Product Solutions Managers and Dialogue Designers to produce a great conversational UX.
• Support of existing deployments during working hours.

Minimum Requirements:

• BS degree in a technical field involving coding, or equivalent industry experience.
• 1+ year(s) of Python / C++ / Java experience, or equivalent.
• You are a fast learner and open to learning.
• Proficiency in verbal and written English communication.

Preferred Requirements:

• Knowledge of REST/SOAP APIs and associated technologies such as OAuth2.0 and TLS
• Knowledge of telephony protocols such as SIP, or knowledge of other networking protocols
• Understanding of the software deployment cycle, including local deployments, testing, code reviews etc.
• Permission to work in Serbia.

Our interview process:

• An initial phone call (30 minutes) with the hiring manager
• A take-home coding problem
• Two back-to-back technical interviews (45 minutes each). One interview will ask you to implement a basic Python client within our proprietary policy framework, given an API specification. The other interview will mimic debugging common scenarios that may occur when setting up a new telephony integration over SIP.
• A 30 minute behavioural interview with our Management Team.