Support Engineer

Belgrade

We believe in the art of subtraction, where less is more. Where powerful technology looks extremely simple and delivers extraordinary results. That’s why we’re so bullish on hyper-converged and why we believe that data management should be as easy as powering up and hitting go.

It’s also why our monitoring and data protection products excel at helping IT take back the data center without breaking a sweat. You’ll eliminate roadblocks, boost application performance and reliability, and deploy our products before your coffee gets cold.

For more information visit: https://www.hycu.com/

We are looking for Senior Support Engineers fluent in English to leverage our Backup product growing user numbers. Our teams are focused on customer satisfaction, 24/7, all over the globe.

Responsibilities:

• Taking ownership of new cases and escalations via email/skype and provide support to HYCU customers
• Troubleshooting technical issues
• Ensuring that each support request owned by you is handled to the highest possible customer satisfaction
• Prioritization of work to accomplish the most important and urgent requests
• Proactive approach to customer happiness

Requirements:

• System Administration experience (Windows or Linux) is required
• Basic networking and familiarity with networking concepts
• Backup & Storage domain experience is highly regarded
• Experience with virtualization is highly regarded
• Microsoft SQL, Exchange, Active Directory and/or Oracle knowledge is highly regarded
• Fluency in English
• Customer orientation: a genuine desire to help under challenging circumstances
• Excellent communication skills
• Degree in Computer science

Deadline for applications: 25.03.2020.