Job Description
Teramind is currently seeking a support engineer to join our support team. The support engineer operates at the intersection of product functionality and plays an integral role in maintaining our top-level product experience standard.
We pride ourselves on being a fully-remote, forward-thinking company where experience speaks volumes. There are no educational requirements for this position, but candidates must have 3 years of relevant experience as a support engineer or in a similar role, a driven attitude and the ability to work remotely.
This is a fully remote, from anywhere, full-time position. Working hours align with your location’s normal business hours.
Experience
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Minimum 3 years of relevant experience as technical support/support engineer or in a similar role
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Ability to navigate comfortably in Windows and Linux shell
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Knowledge of Zendesk or similar ticketing system
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Basic understanding of B2B SaaS products, IT security
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Ability to translate intricate technical details to simple, understandable terms
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Strong interpersonal skills and ability to work with customers & cross-functional teams
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Excellent communication skills with written and oral English fluency
Responsibilities
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Provide technical support and advanced-level troubleshooting to customers
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Triage complex customer services issues received through various customer service channels
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Maintain high customer satisfaction while managing operational expectations
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Become a product expert and maintain a deep understanding of product functionality
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Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
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Identify trends in support requests to help create long term solutions
Requirements
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Be resourceful. You’re a self-starter that does what it takes to get the job done whether that’s learning new skills, acquiring new certifications or outsourcing the task accordingly
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Love success. You strive to deliver measurable, positive results and get excited when your work benefits the company and advances its goals
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Conquer failures. You can’t win them all, and when you don’t, you own up to your mistakes, learn from them and avoid repeating them
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Work smart. You work efficiently with unparalleled work ethic and exceed every expectation of every task put in front of you
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Think big. For you, it’s not just a job, it’s an opportunity to redefine the rules, change the game and dominate the world
Upoznaj kompaniju
Osnovan 2014. godine, Teramind je vodeći, svetski dobavljač nadzora nad zaposlenima, insajderskog otkrivanja pretnji i rešenja za sprečavanje gubtka podataka.
Rad od kuće
28.05.2024.
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