Hentsū is a cloud leading company that redefines the way that hedge fund technology is delivered. We are an asset management technologist, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Vision for Hentsū is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.
Key responsibilities:
- Provide first class client facing Cloud Support for a global client base
- Troubleshoot and resolve technical support requests within SLAs, escalation internally or with third parties
- Monitor trading systems and cloud infrastructure for our hedge fund clients
- Strive to improve day-to-day operations to reduce support to zero
- Operate client AWS and Azure environments as well as our own infrastructure
- Have the mindset and technical skills to develop and implement automation tools and processes to remove manual overhead
- Strong desire, passion and proven track record of technical advancement in public cloud technologies
Participate in remote weekend and public holiday rotation and support cover
Requirements:
- A computer or IT related degree
- Strong passion and desire to work in a client facing IT Support Engineer role
- Excellent verbal and written communications skills
- Understanding of IT infrastructure, O/S systems, Networking (such as TCP/IP, subnets, VLANs, and routing)
- Basic understanding of switches, routers, WAN, firewalls and proxies
- Skills and experience with automation and scripting which has resulted in a reduction of manual task overhead
- The ability to work independently and multitask effectively and efficiently
- Public Cloud Accreditation or already on the development path to attain
- Azure, Office 365 or AWS experience
- GPOs, DFS and Powershell
- Mac/Linux knowledge or exposure
- Experience of working in a customer service role
Why will you like working with us:
- Comfortable office in hearth of Belgrade
- Work with technology leaders like Cisco, Microsoft, Google, Amazon Web Services
- Full-time employment contract
- Private health insurance
- Home office mode from once up to twice in a week
- Team buildings
- Professional certifications paid by the company
- Company performance bonuses
