Euronet Worldwide Inc. (NASDAQ: EEFT) is a global leader for processing secure electronic financial transactions. Our products facilitate the movement of payments around the world and connect our partners - financial institutions, retailers and mobile operators - with their end-consumers both locally and globally. We process over one billion payment transactions originating on our global automated teller machine (ATM) and point-of-sale (POS) networks using our proprietary technology platform.
We are currently looking for a:
Technical Support Analyst
to join our team in Belgrade, Serbia
We offer attractive work conditions and opportunity to gain international business experience.
Key Responsibilities:
- Provide L2/L3 application and service support for the transaction processing production environment
- Understand and follow established company’s operational processes and practices
- Take ownership and work towards the closure of the incident and request tickets assigned to her/him
- Get familiar with relevant company’s products and components and their operational procedures
- Understand business, operational and technical requirements as well as solution design for production changes implemented
- Evaluate risks and dependencies of production changes, provide mitigation plan
- Work with internal and external clients, vendors, card organizations, various Euronet departments, divisions and individuals
- Provide after hours on-call support based on weekly schedule
Requirements:
- University or College Degree
- Fluent written and spoken English
- Complex thinking in IT and business related processes
- SQL query writing
- Flexibility and reliability
- Strong analytical, critical thinking skills
- Experience in Bank card processing industry: bank/credit card issuing and processing, ATM driving, POS driving, Visa, MasterCard gateway operations
- Knowledge of any card and payment middleware systems is an asset (for example Base24, Postilion, Vision+, Arksys, ITM, etc.)
Advantage:
- ITIL/ISO 20000 certificate.
We offer:
- Participation in interesting projects
- Stable employment
- Work in dynamic international environment
- Opportunities to develop and improve skills
Euronet Services headquartered in Belgrade, Serbia is a wholly owned subsidiary of Euronet Worldwide, Inc., a U.S.-based company. Listed on NASDAQ as EEFT, Euronet has market capitalization of over $8.5 billion USD.
Only shortlisted candidates will be contacted.
Visit our website at: www.euronetworldwide.com
Deadline for applications: 12.09.2019.
