Technical Support - Level 1

Control4 Europe

Belgrade

Adrese mesta rada

  • Beograd, Omladinskih brigada 90d
Intermediate
08.05.2021.

OVERVIEW

SnapAV + Control4 is a leading manufacturer and distributer of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals.  We believe that life’s better when everything works together. And the same can be said about the collaborative work we do.  Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart living and smart business experiences to people around the world. 

Reporting to the Technical Support Manager, the Technical Support Agent will be responsible for answering dealer inquiries through phone or Live Chat communication to our partners predominantly in the UK. 

You must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Technical Support agent will partner with various departments in the UK, USA and other regional offices to establish point of resolution until complete satisfaction for our Partner, and the homeowner.

If you are a multitasking, out-of-the-box thinker, efficient and productive go-getter then this role is for you!

Join a growing team that leads our industry in excellent customer support in Home Automation.

RESPONSIBILITIES:

  • Work within our technical support team, answer enquiries from our Partners installing our products. Support is provided via phone, Live Chat or occasionally via email
  • Collaborate with the product development team and provide feedback when necessary through defect reports
  • Suggest knowledge base articles for our tech support knowledge base to our HQ Tea
  • Participate in product Beta testing and provide feedback
  • Technical Community (Forum) posting and monitoring
  • Work towards set KPIs set out by the Technical Support Manager

REQUIRED QUALIFICATIONS:

  • CCNA, Network+ Or equivalent industry network qualifications
  • Experience in troubleshooting technical products (Home Automation, Surveillance, and/or Networking IP products)
  • Experience working in a technical support role of a similar nature 

PREFERED QUALIFICATIONS:

  • Previous call center or technical support role experience
  • Control4, PCNA Qualification or Similar Home Automation system knowledge, qualifications or industry experience is advantageous.
Apply here

Upoznaj kompaniju Control4 Europe

  • Kompanija Control4 je provajder personalizovanih automatizovanih i kontrolnih rešenja, koji vam omogućavaju da kontrolišete bilo koji uređaj u kući ili preduzeću, automatski. Kompanija, osnovana 2003. godine, pruža inteligentna rešenja za pojedince, hotele i preduzeća širom sveta.

    Control4 proizvodi kompletnu liniju pristupačnih bežičnih sistema za smart home i softvere za kontrolu osvetljenja, temperature, kompletnu audio distribuciju kuće, sigurnost i upravljanje energijom za domove i preduzeća.


    Pogledaj profil kompanije
  • Prosečna ocena
    5.0
    na osnovu 4 recenzije
    Mogućnost napredovanja
    5.0
    Beneficije
    4.8
    Balans između karijere i privatnog života
    5.0
    Utisak o radu u kompaniji na poziciji Software Engineer
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Od prvih dana postojanja kompanije u Srbiji pa do sada, vrlo sam zadovoljan kako sa samim poslom, tako i sa finansijskim delom ugovora. Bonusi, uskladjivanje plate na godisnjem nivou, briga o zaposlenima na visokom nivou. Kolektiv je isprva bio manji da bi godinama organski rastao. Kolege vrlo prijatne i otvorene za saradnju.

    Zamerke kompaniji:

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