As a technical support specialist you will provide technical support including problem determination, resolution and escalation. Responsible for proactively monitoring and managing high severity and priority incidents from identification to resolution and able to work with other IT support groups to identify problems and restore services
Responsibilities:
- Provide the first line of support for customers via Helpdesk system
- Proactively monitor production networks, servers, applications and services
- Respond to alerts/alarms and escalations according to standard operating procedures
- Professionally and timely escalate issues to Tier 2 & 3 support (systems, networking & engineering) as necessary to meet required SLAs
- Implement and strictly follow change management procedures to ensure the reliability of the servers, network and applications to meet service level agreements
- Manage incidents from beginning through final resolution, including customer notification
- Help define and document Standard Operations Procedures (SOP) for the Operations Center department
- Work in 24/7 team - 8 hour shifts, 4-5 days a week, including weekends and holidays
Qualifications:
- Bachelor degree in computer science or 2-year experience in IT industry
- Experience with Windows server and most common services (AD, DNS, DHCP, IIS)
- Hands-on experience on Virtualization technologies (VMware, Microsoft, Citrix)
- Intermediate understanding of TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and Subnets
- Intermediate Linux knowledge
- Highly motivated, self starter with a positive attitude and strong initiative
About us:
We are a reputable Danish owned IT company founded in 2001, which focuses on consulting, design, implementation and operation of IT infrastructure solutions.
Among our employees will find some of the most talented and highly certified IT professionals.
With us you get the opportunity to work with highly qualified IT consultants on a small but attractive workplace where there is great attention to opportunities for personal and professional development, both on a daily basis on the job and through external training.
What we offer:
If you are looking for an opportunity within international and well established company, then we would like to hear from you. We offer an excellent and friendly work environment.
