The Technical Writer will be responsible for writing technical how-to articles for publication on the company’s knowledge base. The goal of the articles is to promote company products and services as well as raise brand awareness. These articles will be related to our phoenixNAP product line which includes bare metal servers, bare metal cloud, colocation, cloud services, backup, disaster recovery, security services as well as technical concepts such as datacenter operations, DevOps, operating systems, networks, IT security, hardware, and software.
Content must be structured to ensure clarity and usability with illustrations and clearly written text and must be optimized for popular search engines.
Key Job Responsibilities:
- Write technical articles for external publication. These articles will include introductions to concepts or products, “how to” procedures, and potential customer uses for technologies or products.
- Works with the Technical Writing Team Lead, the Head of Content, Marketing, and the company’s Search Engine Optimization (SEO) specialists to prepare the articles to be optimized for search engines and match the look-and-feel of the external websites.
- Works with internal technical resources to ensure technical information in articles is accurate before being released.
- Works with internal editing and writing resources to review the text written prior to publication.
- Focuses on creating and editing KB and Blog articles for our phoenixNAP brand.
- Responsible for coordinating the display of graphics and the production of online content.
- Familiar with a variety of the field's concepts, practices, and procedures.
Key Skills:
- Extremely strong, fluent written English is absolutely mandatory.
- High level of technical aptitude and ability to learn and understand technical concepts required.
- Previous experience in writing about technology, data centers, cloud computing or other related fields is a plus.
SEO knowledge a plus.
- Working knowledge of HTML and CSS a plus.
- Ability to edit and produce images in tools such as Snagit is a plus.
- University degree, particularly in writing, English, or a technical field a plus, but not required.
- Ability to read and understand technical system specifications/documentation.
- Ability to follow a style guide and to create technical communication according to company-determined standards.
Experience working with content management systems (e.g., WordPress).
- Ability to work independently with a high degree of creativity and professionalism.
- Strong English verbal communication skills.
- Demonstrated excellent interpersonal skills.
- Ability to interface effectively with all levels of employees, including executive management.
- Ability to deliver content regularly and to deadlines.
This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment using the latest technologies, methodologies, and frameworks. A competitive salary and benefits package will be offered to the right candidate.
