Technical Writer

We are looking for a collaborative and self-motivated Technical Writer to lead the creation and maintenance of our enterprise data dictionary and Master Data Management (MDM) documentation, as well as contribute to othertechnical documentation.

In this role, you’ll transform complex data concepts into clear, accessible language and ensure that every team, from engineering to analytics, shares a common understanding of our data assets. You’ll also support the continuous creation and refinement of technical documentation for our products.

You’ll play a central role in shaping how our organization defines, manages, and communicates its most valuable asset-data. This is a great opportunity for a technically minded communicator who thrives on bringing structure and clarity to complex information.

Who We Are

Pollard Digital Solutions - Europe is a full-solution supplier of lottery management and iLottery technology for lottery markets. We’re a division of Pollard Banknote Ltd - a leading partner to 60 lotteries worldwide, known for high quality instant ticket products, licensed games, retail merchandising solutions, and innovation. Established in 1907 and headquartered in Winnipeg, Canada, Pollard Banknote is publicly traded on the Toronto Stock Exchange (PBL).

Our objective is to deliver the most innovative solutions that will render industry-leading returns to good causes in an ethically responsible way. We pride ourselves on a collaborative and inclusive workplace - where creativity, team spirit, and respect are core to how we work.

What We Offer:

• A truly collaborative and supportive working environment
• Modern office space with on-site parking
• Private health insurance
• Coverage for medical treatments outside of Serbia
• Learning and development budget
• Profit sharing – every role plays a part in our success
• Budget for sports activities
• Team-building and social activities
• Employee referral bonuses
• Hybrid work environment
• Additional employee perks

What You’ll Do:

• Build and maintain a comprehensive data dictionary covering business and technical definitions.
• Document MDM frameworks, including entity definitions, data sources, and governance processes.
• Collaborate with data architects and engineersto validate metadata and ensure consistency.
• Collaborate with product developers to discover source data elements.
• Standardize terminology, naming conventions, and data lineage documentation.
• Support data governance initiatives through clear, audit-ready documentation.
• Promote awareness and adoption of data documentation across the organization.
• Work with engineering teams to update or create technical documentation for our products, as needed.

Who You Are:

• You’re a highly technical person who understands data systems inside and out.
• You enjoy diving deep into databases, metadata, and data models, and you know how to turn that complexity into clear, structured documentation.
• You thrive in close collaboration with data engineers and other stakeholders, ensuring accuracy, consistency, and a shared understanding across all technical materials. 

What You’ll Need:

• 3+ years of experience in technical writing within a data, IT, or analytics environment.
• Strong understanding of data modeling, metadata, and database systems.
• Proven ability to document data dictionaries, MDM systems, or governance frameworks.
• Excellent writing and editing skills.
• Strong communication and collaboration skills, and the ability to share information about data documentation with a range of stakeholders.
• Familiarity with tools such as Confluence, SharePoint, AWS Redshift, AWS Glue or AWS QuickSight.
• Bonus: Experience with data governance programs or data quality initiatives.

If you’re looking to join a company where your technical skills and ideas can make a meaningful impact, we’d love to hear from you. Apply today and let’s shape the future of digital lottery experiences together.