ABOUT US
Engineering Software Lab is a member of Engineering Group, one of the main players in the field of digital transformation of public and private companies and organizations worldwide.
With around 12,000 professionals in 65 locations (in Italy, Belgium, Germany, Norway, Serbia, Spain, Sweden, Switzerland, Argentina, Brazil, and the USA), the Engineering Group designs, develops and manages innovative solutions for the business areas where digitalization is having the biggest impact, including Digital Finance, Smart Government & E-Health, Augmented City, Digital Industry, Smart Energy & Utilities, Digital Media & Communication.
Engineering Software Lab currently has more than 260 employees divided into 2 business units: the Custom Software Development unit which gathers developers and specialists who work in the fields of consulting, project management, and development of information systems; and the Engineering Enterprise Solutions unit which provides SAP technical and consultancy support, as well SAP development. We specialize in 4 SAP modules – Finance & Controlling, Material Management, Sales & Distribution, and Human Capital Management. A variety of interesting and challenging projects make part of our everyday life.
If you are searching for a job where you will have a chance to apply your knowledge, but also to commence a completely new career in SAP, join us in the position of:
SAP Junior Support Specialist in Italian Language
Location: Belgrade
JOB DESCRIPTION:
- Receiving, recording, and tracking requests from international, mostly Italian-speaking clients, that arrive via e-mail and their adequate registration in Trouble Ticketing Systems in Italian and English
- Assessment and resolution of technical problems related to business processes in SAP modules in Italian and English
- Contact with other levels of support
- Reporting common mistakes and their solutions (writing documentation)
- Translating requests and documentation
- Working in shifts covering 24/7 in work from home modality, and paid accordingly
REQUIRED QUALIFICATIONS:
- An excellent knowledge of spoken and written Italian and English language is mandatory since all job activities are carried out towards foreign clients in the Italian language
- A good knowledge of computer usage is necessary
- Minimum work experience in interacting with native speakers of the Italian language is desirable, and the same experience with native speakers of English is a plus
- Previous experience in providing IT technical support is a big plus
- Knowledge of any SAP modules, or knowledge of business processes is a big plus
WE OFFER:
- Training program on the job consisting of basic training of business processes and basic training in SAP, aimed to fully prepare the candidates to work in supporting an SAP environment
- A chance to commence a completely new career in SAP, the most commonly used system of solutions aimed at large businesses (since 75% of all global business transactions come in contact with or are carried out in full through SAP solutions)
- The chance to work in a highly reputable, established international company in SAP, recognized as one of the largest system integrators in the world, in constant interaction with global clients
- Opportunities for promotion and career growth and specialization in SAP, within an international business environment for the most successful candidates/employees
- Great colleagues, open informal, and fun atmosphere
- A chance to be part of a highly professional international environment
- Opportunity to learn from experienced colleagues, including internal knowledge-sharing sessions
- Hybrid model of work. Employees can choose whether they will work from the office or at home
- Private health insurance
- FitPass
- Possibility to learn 7 different languages using our „goFLUENT“ E-learning platform
- Team building, conferences, and events
HOW TO APPLY:
Please send your updated CV (in English language) with the following information:
- The level of knowledge of Italian and English languages as well as information on how the knowledge of both languages was acquired
- Please state your relevant work experience in the field of customer support
Please note that only short-listed candidates will be contacted.
We are looking forward to meeting you. Good Luck!