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Cloud Operations Engineer

CCBill SRB d.o.o.

Beograd, Novi Sad
Online intervju

CCBill is an online payment services provider with 20 years of experience in the industry while it’s integration partner, phoenixNAP is a global IT services provider with a footprint spanning 16 Datacenters across 5 continents. We specialize in infrastructure-as-a-service offerings spanning from Colocation to Cloud services in partnership with VMware, to Bare Metal infrastructure with partners such as Intel and Arista. 

The Cloud Operations Engineer will work with a team responsible for the underlying systems as they relate to all PhoenixNAP products and work closely with operational leads to ensure that the infrastructure needs of all cloud-oriented business units are met.  Day to day responsibilities will mostly include working on tickets, new builds and interfacing with clients.  

This is a great opportunity for someone who enjoys working in a fast-paced environment alongside a highly motivated team. 

Success in this position will be measured by the individual’s ability to maintain current systems, deploy new environments, and provide exceptional support to our customers. 

Working Hours: Monday to Friday from 5pm until 1am.

On call: part of an on-call rotation, approximately one week in every six weeks scheduled on call.


  • Perform 3rd level support for public, private, and hybrid cloud customers 
  • Responsible for daily technical operations and service request resolution 
  • Proactively monitor, identify, and resolve system ailments 
  • Participate in provisioning of new environments and capabilities 
  • This position will have on-call responsibilities 
  • Maintain a professional appearance and attitude 
  • Client facing support and interaction 
  • Other duties as assigned


  • Understanding of basic cloud methodologies and virtualized infrastructures 
  • 1+ years’ experience with virtualization (VMware preferred)  
  • Should have a moderate understanding of networking principals 
  • Experience backup software (Veeam preferred)  
  • Experience with disaster recovery replication software (Zerto, Veeam, VMware preferred) 
  • vCloud Director experience is a plus 
  • Knowledge of HPE storage systems a plus
  • Excellent written and verbal communication skills 
  • Must be detail oriented and able to follow complex procedures 
  • The ability to support stressful situations, tight deadlines, and demanding customers 
  • Ability to communicate effectively with all levels of employees/management 
  • AS or BS in Computer Information Systems, Computer Science, or other hard science
Najbolji proces selekcije u 2020. – IT industrija – 3. mesto
Najbolji proces selekcije u 2019. – IT industrija – 2. mesto

Posao System Administrator / Engineer, Beograd (44 oglasa)

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