Cloud Operations Engineer

CCBill is an online payment services provider with 20 years of experience in the industry while it’s integration partner, phoenixNAP is a global IT services provider with a footprint spanning 16 Datacenters across 5 continents. We specialize in infrastructure-as-a-service offerings spanning from Colocation to Cloud services in partnership with VMware, to Bare Metal infrastructure with partners such as Intel and Arista. 

The Cloud Operations Engineer will work with a team responsible for the underlying systems as they relate to all PhoenixNAP products and work closely with operational leads to ensure that the infrastructure needs of all cloud-oriented business units are met.  Day to day responsibilities will mostly include working on tickets, new builds and interfacing with clients.  

This is a great opportunity for someone who enjoys working in a fast-paced environment alongside a highly motivated team. 

Success in this position will be measured by the individual’s ability to maintain current systems, deploy new environments, and provide exceptional support to our customers. 

Working Hours: Monday to Friday from 5pm until 1am.

On call: part of an on-call rotation, approximately one week in every six weeks scheduled on call.

KEY JOB RESPONSIBILITIES: 

• Perform 3rd level support for public, private, and hybrid cloud customers 
• Responsible for daily technical operations and service request resolution 
• Proactively monitor, identify, and resolve system ailments 
• Participate in provisioning of new environments and capabilities 
• This position will have on-call responsibilities 
• Maintain a professional appearance and attitude 
• Client facing support and interaction 
• Other duties as assigned

KEY SKILLS: 

• Understanding of basic cloud methodologies and virtualized infrastructures 
• 1+ years’ experience with virtualization (VMware preferred)  
• Should have a moderate understanding of networking principals 
• Experience backup software (Veeam preferred)  
• Experience with disaster recovery replication software (Zerto, Veeam, VMware preferred) 
• vCloud Director experience is a plus 
• Knowledge of HPE storage systems a plus
• Excellent written and verbal communication skills 
• Must be detail oriented and able to follow complex procedures 
• The ability to support stressful situations, tight deadlines, and demanding customers 
• Ability to communicate effectively with all levels of employees/management 
• AS or BS in Computer Information Systems, Computer Science, or other hard science