Customer Dispute Analyst

Robert Bosch d.o.o.

3.7

Beograd

25.11.2020.

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Customer Dispute Analyst

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. At Bosch, we develop, examine and enhance new systems, components and technologies. Our aim is simple – improving lives. Bosch has been present in Serbia since 1991. Today, Bosch in Serbia is active in three of the company’s business sectors: Mobility Solutions, Consumer Goods, and Energy and Building Technology. The central areas at our Belgrade location develop and support the company's medium and long-term strategy, thus promoting a sustainable growth.

The Customer Dispute Analyst is responsible for the monitoring and execution of disputes for Key Account customers for Bosch Automotive Aftermarket in North America.

Job Description

► Documentation of the dispute process for key customers

► Capture and document standard complaints and deductions (i.e. tickets, alerts, or system generated deductions) and provide reporting with respect to disputing process and success rate (how many disputes filed, how much gained from disputing)

► Review standard deductions, assess and determine method to dispute claim (if valid) and execute as many disputes as possible

► Reduction of penalties (both in the form of fines and scorecard deductions) to the maximum extend possible

► Support customer supply chain service analyst in standard requests for their customers

Qualifications

► Bachelor's degree in Business Administration or similar

► Experience in customer service and/or logistics

► Preferably experience in SAP (preferably SD, BI), MS Office

► Customer orientation, strong communication and analytical skills

► Excellent knowledge of English language, both written and spoken

Create and maintain Vehicle Data (vehicle-/engine types, production country, etc.) in Marketing Data Warehouse Expert System (FAS) based on SAP ►Collect and maintain information about the specific vehicle manufacturer's products used in vehicles (original equipment) ►Allocate Bosch products to original equipment part numbers and vehicles based on cross reference data

►Constantly optimize Marketing Data Warehouse System ►Constantly check and maintain data quality level of the Marketing Data Warehouse Syste

Additional Information

Be part of the Bosch community | International environment | Flexible worktime options | Canteen | Inspiring working conditions

Make it happen.

If you believe you are the right candidate, please send your CV in English using Apply button.
Only shortlisted candidates will be contacted. www.bosch.rs/karijera