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Customer Success Engineer

 Job location: Belgrade

We are seeking for a talented customer success oriented person who is resourceful and with analytical skills to assist our clients via email, live chat and periodically by phone. This mythical being would be self-driven and would have OCD for digging deep into problems to find a solution. Also, this being needs to have a sense of urgency and understanding of how escalation procedure helps other teams in making our customers happy.

Job Description:

• Combining technical expertise with customer service to resolve questions and issues
• Able to communicate clearly in writing for both technical and non-technical people
• Document and build new tools to improve support flows
• Identify patterns – recommend improvements, and filter our unimportant issues
• Authoring Success documentation for our customer-facing Help Center
• Assist with successful on-boarding of new customers

Requirements:

• Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
• 2+ Years experience in a similar role at another SaaS company
• Excellent organizational and communication skills
• Detail oriented, to prove this make sure to add to job application text body “I am detailed oriented”
• Excellent customer service skills with a polite, patient, caring, calm and professional demeanor
• Language requirements, English fluency (written and spoken)
• Background in the software industry

Benefits:

• Convenient office location to all major public transportation lines
• Flexible work hours
• Plenty of office events such as happy hours and learning sessions
• Kitchen with unlimited coffee/tea, and snacks
• Plenty of opportunities while we grow and scale

Deadline for applications: 19.11.2019.