Customer Success Engineer
Job location: Belgrade
We are seeking for a talented customer success oriented person who is resourceful and with analytical skills to assist our clients via email, live chat and periodically by phone. This mythical being would be self-driven and would have OCD for digging deep into problems to find a solution. Also, this being needs to have a sense of urgency and understanding of how escalation procedure helps other teams in making our customers happy.
Job Description:
- Combining technical expertise with customer service to resolve questions and issues
- Able to communicate clearly in writing for both technical and non-technical people
- Document and build new tools to improve support flows
- Identify patterns – recommend improvements, and filter our unimportant issues
- Authoring Success documentation for our customer-facing Help Center
- Assist with successful on-boarding of new customers
Requirements:
- Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
- 2+ Years experience in a similar role at another SaaS company
- Excellent organizational and communication skills
- Detail oriented, to prove this make sure to add to job application text body “I am detailed oriented”
- Excellent customer service skills with a polite, patient, caring, calm and professional demeanor
- Language requirements, English fluency (written and spoken)
- Background in the software industry
Benefits:
- Convenient office location to all major public transportation lines
- Flexible work hours
- Plenty of office events such as happy hours and learning sessions
- Kitchen with unlimited coffee/tea, and snacks
- Plenty of opportunities while we grow and scale
