Hi there! We are Workpuls, a team devoted to developing the best software in our field, focused on productivity, time analysis, and business process optimization with the goal of helping people boost their productivity and focus.
Our product is used by more than 1000 companies and we are processing huge amounts of data every day.
We are looking for a Customer Support Specialist to join the Workpuls Support team.
Your main responsibility would be managing B2B clients’ requests and needs mainly via chat and email, and occasionally via phone. What makes us who we are is our open communication and enthusiasm, working with an interesting SaaS product and enjoying the dynamics of it. If this sounds as something you would like to be a part of, check out the job description below and apply for this position.
Handle all forms of client communications via chat, email, phone and/or screen-share meetings as a primary point of contact (we run on Intercom)
Drive customer satisfaction and deliver exceptional customer service on a day-to-day basis
Answer incoming clients’ inquiries in a timely and accurate manner - troubleshooting, sharing product knowledge, helping trial users as aid to our sales team, collecting clients’ feedback etc.
Follow up diligently both with other teams and customers
Proactively manage each customer’s business needs
Liaise between the customer and internal teams
Help with definition of new product features
Excellent verbal and written language skills in English – Equivalent C1 level
Good presentation and multitasking skills
Analytical and problem-solving mindset
Self-motivation and ability to thrive in a results-driven environment
Patience and willingness to help
Previous experience in customer care will be considered a plus
Previous experience in a SaaS B2B environment will be considered a plus
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