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Operations Support Engineer
Company Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. At Bosch, we develop, examine and enhance new systems, components and technologies. Our aim is simple – improving lives. Bosch has been present in Serbia since 1991. In 2006, it was set up as a fully foreign-owned subsidiary, Robert Bosch d.o.o. In 2015 Bosch employed almost 800 associates. Today, Bosch in Serbia is active in three of the company’s business sectors: Mobility Solutions, Consumer Goods, and Energy and Building Technology. In 2015, two new departments in the field of information and communication technologies were opened. The central areas at our Belgrade location develop and support the company's medium and long-term strategy, thus promoting a sustainable growth.
Bosch SoftTec GmbH is a subsidiary of the Bosch Group with offices in Germany, USA, India, China and Serbia. Leading the way with big data, connected services and digital products in the automotive area, and at the same time being compliant with manufacturers all over the world, our scalable services, platforms and solutions represent a new framework for connected mobility concept.
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Job Description
► Ensure operations for solutions out of the area of connected mobility services, this includes cloud service and remote devices
► 2nd Level incident and problem management based on ITIL processes
► Campaign management for software rollouts in productive remote devices
► Work together with the development team in order to automate frequent operations tasks
► Tracking and reporting of key performance metrics
► Improving daily operation tasks and processes
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Qualifications
► Understanding of embedded systems, as well as creating operational requirements and process documents
► You understand how cloud services work. If you don’t but have willingness to learn – just as good.
► It would be a plus if you have a bachelor/master degree in technical field. If you do not, but have a proven track of practical experience – you are more than welcome.
► Structured approach, goal-orientation and team player with communication skills
► Very good knowledge of English (spoken and written), German is not a must but could be helpful
► Knowledge of monitoring tools e.g. New Relic, AppDynamics, Grafana or Nagios
► Knowledge in data analytic tools could be helpful
► Working with MS Office Tools
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