Product Specialist (Technical Support)

The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services. We came into being as a result of the integration of the experience, knowledge and solutions of major segment leading IT companies operating in the region. Since the beginning, our company's subsidiaries focused on developing their own solutions in their market segments. Our mission is to build a trustworthy and profitable global IT company providing our customers with high quality software and services.

About your role

As a Product Specialist (Technical Support Specialist) in our BAN Channels - Support Services team, you will be involved in:

• Analysis and Interpretation: Participates in the analysis of client requirements in banking channels and products, and interprets functional requirements to the internal teams, working closely with the development team.
• Implementation: Contribution to the implementation projects by configuring and testing ASEE banking channels and products.
• Testing: Writing test scenarios, testing applications, and creating reports on test results. Providing customer support during the customer acceptance test.
• Training: Participates in preparation and conduct of training organized for users of banking products.
• Documentations: Creating user manuals and updating a knowledge base.
• Client support: Provides an appropriate level of support for ASEE banking products to provide fully functional, operational, and optimized applications following SLA..
• Communication with clients to define the problem precisely and present the solution for the problem presented.

About you

• You have at least 3 years of IT experience
• You have basic knowledge of Windows OS, Linux OS
• You have good knowledge of MS SQL
• You have good knowledge of Web services /API’s
• You have experience with testing tools (Postman, Soap UI…)
• You have proven documentation and writing skills - creating documents such as use cases, business requirement documents, user manuals, and test cases
• You ideally have obtained a College or University degree in computing sciences (or another equivalent)
• You have critical thinking and problem-solving skills - the ability to understand and analyze problems and find solutions
• You are a good listener & communicator – with the ability to ask the right questions and correctly understand the information received
• You have a strong drive to achieve the best results against internal and external standards of excellence
• You are a good team player and you are open to acquiring new skills and competencies, as well as improving existing ones
• You have advanced knowledge of English

What we offer

• A thoughtful start – Structured on-boarding with a mentor and buddy
• Grow beyond your role – Knowledge Infusion academy that improves your soft skills
• Be Well – Healthy meal at our restaurant and personalised fitness plan in our on-site gym
• Health First – Voluntary health insurance for you and for your loved ones
• Planning ahead? – Optional retirement savings scheme and access to favourable terms with partner banks
• A Day to Celebrate Yourself – Your birthday deserves a day off
• Balancing Parenthood - Additional days off, part-time working hours, New Years’ gifts for kids
• Easy-going mornings – Possibility of flexible working hours & Hybrid work
• More Perks - Casual dress code, refreshments, team building, New Year parties…

When you join us, we want to make sure you feel valued – and that you are rewarded for your great work!

*Please, note that your application will be stored in our recruiting base for 2 years. It will only be used for recruitment and selection and will not be available to third parties. Please do not submit additional documents.