Senior Technical Delivery Manager

Pollard Digital Solutions is hiring a Senior Technical Delivery Manager to lead the successful execution of complex software development initiatives across multiple teams.

This role focuses on ensuring the successful delivery of complex software development initiatives across multiple teams. Working closely with Software Engineering teams, Engineering Managers, and Product Managers, you will be responsible for planning, coordinating, and executing technical projects to ensure timely and high-quality delivery. Unlike client-facing project managers, this role is primarily team-facing, ensuring engineering execution aligns with business objectives.

This role reports directly to the Director, Digital Product Delivery.

Who We Are

Pollard Digital Solutions - Europe is a full-solution supplier of lottery management and iLottery technology for lottery markets. We’re a division of Pollard Banknote Ltd - a leading partner to 60 lotteries worldwide, known for high quality instant ticket products, licensed games, retail merchandising solutions, and innovation. Established in 1907 and headquartered in Winnipeg, Canada, Pollard Banknote is publicly traded on the Toronto Stock Exchange (PBL).

Our objective is to deliver the most innovative solutions that will render industry-leading returns to good causes in an ethically responsible way. We pride ourselves on a collaborative and inclusive workplace - where creativity, team spirit, and respect are core to how we work.

What We Offer:

• A truly collaborative and supportive working environment
• Modern office space with on-site parking
• Private health insurance
• Coverage for medical treatments outside of Serbia
• Learning and development budget
• Profit sharing – every role plays a part in our success
• Budget for sports activities
• Team-building and social activities
• Employee referral bonuses
• Hybrid work environment
• Additional employee perks

What You’ll Do:

• Drive the end-to-end delivery of technical projects, ensuring milestones, dependencies, and risks are effectively managed
• Collaborate with Engineering Managers and Product Managers to define delivery strategies, scope, and timelines
• Accountability for releases (track movement through the release pipeline and ensure everything is aligned - especially dependencies)
• Track progress, provide visibility to stakeholders, and proactively mitigate risks and issues
• Optimize workflows and processes to improve software development lifecycle efficiency
• Facilitate cross team agile ceremonies (e.g. scrum of scrums, release planning) to maintain alignment and remove blockers
• Coordinate cross-team dependencies, ensuring smooth collaboration between different engineering groups
• Foster a culture of accountability, continuous improvement, and technical excellence
• Monitor and report on key performance indicators (KPIs) for project success.
• Ensure compliance of the delivery with certifications such as ISO27001 & WLA-SCS
• Ensure delivery processes align with DevSecOps principles, including automated testing, continuous integration, and security-by-design practices
• Assist in resource planning and allocation to balance workload across teams

Who You Are:

• A delivery-focused leader who thrives on enabling high-performing engineering teams
• An excellent communicator who can coordinate across technical and nontechnical teams
• Detail-oriented and organized, with the ability to manage complex, fast-moving projects
• Passionate about improving team effectiveness, eliminating blockers, and delivering value
• Comfortable balancing structure and agility. Knowing when to lead and when to adapt

What You’ll Need:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• 5+ years of experience in technical project, delivery, or program management roles within software engineering environments
• Strong understanding of Agile methodologies (e.g., Scrum, Kanban) and the full software development lifecycle (SDLC)
• Familiarity with modern development practices, DevOps culture, and CI/CD pipelines
• Proficiency in tools like Jira, Confluence, and project tracking dashboards
• Proven ability to manage cross-functional teams and coordinate delivery across multiple workstreams
• Strong stakeholder engagement and communication skills