Service Desk Officer

One of the largest investors in Serbia, a systemic and responsible bank, operational 15 years on the market, due to the intensification of its activities, is opening the following position: Service Desk Officer, IT Division, Belgrade

Key Responsibilities:

• The first line of support for end users in information technology (Incident management process)
• SQL querying analysis
• Analysis of repeated incidents and problem reporting for the purpose of permanent solution (Problem Management process)
• Communication and coordination with Group IT and vendors; Weekly and monthly meetings on unresolved ticket
• Administration of access rights (Application access management)
• Monitoring of availability of the system and applications (Availability management process)
• Timely functional escalation to the second level of support for unresolved incidents (SLA management)
• Weekly and monthly reporting on the status of current incidents and problems
• Communication and coordination with Data Centers in Athens and Romania; Organizing promotion of projects and 'bug fixes' to the production environment; organization of Readiness tests
• Preparation of Knowledge Management process guidelines

Requirements:

• Bachelor's degree in a related field
• Excellent knowledge of English
• Interest in information technology
• Ready to work in shifts
• Team-work oriented

If you are interested to continue your career within dynamic and challenging environment, please send you application with CV to our address, with full confidentiality to Eurobank a.d. – Human Resources

www.eurobank.rs

Please note that only short listed candidates will be contacted.