One of the largest investors in Serbia, a systemic and responsible bank, operational 15 years on the market, due to the intensification of its activities, is opening the following position: Service Desk Officer, IT Division, Belgrade
Key Responsibilities:
- The first line of support for end users in information technology (Incident management process)
- SQL querying analysis
- Analysis of repeated incidents and problem reporting for the purpose of permanent solution (Problem Management process)
- Communication and coordination with Group IT and vendors; Weekly and monthly meetings on unresolved ticket
- Administration of access rights (Application access management)
- Monitoring of availability of the system and applications (Availability management process)
- Timely functional escalation to the second level of support for unresolved incidents (SLA management)
- Weekly and monthly reporting on the status of current incidents and problems
- Communication and coordination with Data Centers in Athens and Romania; Organizing promotion of projects and 'bug fixes' to the production environment; organization of Readiness tests
- Preparation of Knowledge Management process guidelines
Requirements:
- Bachelor's degree in a related field
- Excellent knowledge of English
- Interest in information technology
- Ready to work in shifts
- Team-work oriented
If you are interested to continue your career within dynamic and challenging environment, please send you application with CV to our address, with full confidentiality to Eurobank a.d. – Human Resources
www.eurobank.rs
Please note that only short listed candidates will be contacted.
