Service Desk Technician

This is a temporary 12-month position to cover maternity leave.

Key Responsibilities:

• Support all employee on-boarding activities including account creation, assignment of access rights, laptop configuration and software
• Provide deskside and remote support and troubleshooting to Telesign employees; diagnose and resolve end-user network or local printer problems, software and hardware issues
• Collaborate with other operations staff (systems administrators, network engineers, DBAs) when necessary to ensure Telesign staff have the services needed to perform their jobs.
• Hands/Feet support of local file servers, server room, office networks, wireless access points, office security system, etc.
• Escalating issues when needed to the proper team or subject matter expert.

Required Skills:

• English proficiency
• 1-3 years supporting users, both deskside and remote
• 1-3 years supporting Windows and Mac operating systems
• Active Directory - assigning membership, user and computer account management, and basic understanding of basic scripts
• Office 365
• Global Protect client or similar
• OKTA or similar SSO/SAML platform
• JAMF and Intune or similar endpoint management platform
• Experience supporting Teams and Zoom or similar UCaaS platforms
• Experienced working with the JIRA or similar ticketing system
• Ability to perform general maintenance duties including but not limited to, basic hardware repair, workstation setup, etc.

We are offering

• Good compensation - Competitive € salary plus benefits package.
• Development opportunities.
• Challenging but also a friendly working environment.
• And much, much more...

About Telesign

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.

Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.