Overview
JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,300 employees strong, all focused on customer success. For more information, visit www.jaggaer.com
Principal Responsibilities
- Use extensive product and industry knowledge to effectively serve as the business/functional advisor for large, complex, cross-product, high-profile projects, translating business requirements into solution needs while configuring the application to meet those objectives.
- Consistently and independently build functional solutions within the Statement of Work (SOW) specifications, meeting all scope, time, and budget requirements.
- Develop and maintain project documentation with minimal or no support from others.
- Leads the collaboration with other departments within JAGGAER to address and resolve client issues. Proactively establishes communications with JAGGAER peers across departments to avoid issues.
- Manages a portfolio of assigned implementation projects, including large, complex projects, and may carry a heavier project load when the business dictates.
- Proactively and accurately identify and manage project risks, including s/w issue resolution, scope challenges, and project delays, and is often able to avoid issues with early identification of the risk.
- Independently lead on-site and remote requirement-gathering sessions.
- Establish and manage relationships with clients to sustain a strong business connection.
- Ensure a successful client transition from Implementation to Support.
- Provide guidance for and deliver against all project controls, including budget vs. actual for project hours, forecast accuracy, and revenue attainment, with a high degree of accuracy and less support.
- Manage communication of appropriate project information to clients and within JAGGAER, including executives and senior-level management.
- Identify, communicate, and manage changes to project scope that have an impact on the company’s resources, time, and/or financial commitments via a change order process.
- Provide continual work direction and mentoring to other team members and influence others through motivation and encouragement to accomplish team goals.
- Relay business process recommendations based on client requirements.
- Develop and consult on best practice recommendations for business process changes.
- Develops and leads the adoption of best practices.
- Manages additional stretch assignments beyond client projects.
What You Will Bring
- Bachelor's degree preferred
- 3+ years of business experience with 2+ years of demonstrated experience in application implementations /providing consulting services in a client environment
- 2+ years of eProcurement, Supply Chain, or Contract Lifecycle Management software application experience is preferred.
- Significant experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred.
- Excellent project management, interpersonal, negotiation, communication, presentation, documentation, and problem-solving skills.
- Must be able to learn quickly, make strong individual contributions, and handle multiple projects simultaneously in a team environment.
- Ability to consistently act independently, take initiative, and drive tasks and issues to resolution.
- Strong, executive-level presence and experience in facilitation.
- Excellent written and verbal communication skills are a must. Will work extensively over the phone and in person with clients and suppliers.
- Hands-on experience with project management methodologies; Waterfall is preferred
- Business automation and workflow process development are desirable.
- Proficient in the use of PowerPoint, Project, Visio, Excel, and Word as well as other typical business productivity tools.
- Is experienced, confident, articulate, succinct, professional, and has sound judgment and critical thinking skills.
- Innovative, forward-thinking, develop and scrutinize best practices.
- Early adopter and able to influence change.
- Successfully manage a changing environment.
- Required to travel domestically and internationally. Travel ranges from 20-30%. A passport is required for international travel.
- Strong written and verbal English and German Language
Our Offer
- A positive and fun work environment in a young and motivated team
- Competitive salary, career plan
- Short communication channels and room for your creative ideas
- An international, professional environment with exciting opportunities
- An open-minded and dynamic corporate culture, training, and development
- Private health insurance, FitPass, summer and winter parties, vouchers for the most diligent employees, New Year gifts and packages for you and your children, flexible working hours, various work-life balance benefits, and much more.
Our Values
At JAGGAER, our values shape everything we do - from supporting customers and collaborating with teammates to building products and fostering our culture:
- Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success
- Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results
- Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
