System Engineer

Hentsū is a cloud leading company that redefines the way that hedge fund technology is delivered. We are an asset management technologist, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Vision for Hentsū is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

Why will you like working with us:

• Comfortable office in hearth of Belgrade
• Work with technology leaders like Cisco, Microsoft, Google, Amazon Web Services
• Full-time employment contract
• Private health insurance
• Home office mode from once up to twice in a week
• Team buildings 
• Professional certifications paid by the company
• Company performance bonuses 

You will:

• Provide support across global clients during the hours of 01.00 a.m. to 09.00 a.m.
• Manage support tickets within SLA-s, escalation internally or with third parties, and daily reporting
• Monitor cloud and on-prem infrastructure
• Operate client environments as well as our infrastructure
• Participate in on-call weekend and public holiday rotation and support cover, including remote support

You have:

• A computer or IT related degree
• Strong passion and desire to work in a client facing IT Support Engineer role
• Excellent verbal and written communications skills
• Understanding of IT infrastructure, O/S systems, Networking (such as TCP/IP, subnets, VLANs, and routing)
• Basic understanding of switches, routers, WAN, firewalls and proxies
• The ability to work independently and multitask effectively and efficiently
• Azure, Office 365 or AWS experience
• Experience of working in a customer service role

We are looking forward to receiving your resume. Our selection process consists of an interview with HR manager in Belgrade and a technical interviews with our experts. We give our best to make our selection process as quick and as transparent as possible, up to two weeks maximum.

Want to learn more about us?

Check out: https://hentsu.com/