Systems Engineer

Belgrade

About Hentsū

Hentsū is young Cloud leading company that redefines the way that hedge fund technology is delivered. We are asset management technologists, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges.

What we offer:

Work environment and conditions:

Having a pleasant work environment helps you function at your best - our office is located in the bustling Old Belgrade, with a number of restaurants and cafes located nearby.

• Full-time employment contract
• Flexible working hours
• Home office mode once up to twice in a week
• Team buildings, relaxing massages

Education:

We believe in lifelong learning - at Hentsū we offer on the job professional certification paid, soft skills training, and extensive opportunities for personal and professional development.

We support our employees as they gain skills in they will need to succeed and excel professionally.

You will:

• Provide support across both UK and US clients during the hours of 17:00 to 01:00 CET
• Manage support tickets within SLAs, escalation internally or with third parties, and daily reporting
• Monitor cloud and on-prem infrastructure for our hedge fund and asset manager clients
• Strive to improve day to day operations to reduce support to zero
• Operate client environments as well as our infrastructure
• Develop and implement automation tools
• Participate in on-call weekend and public holiday rotation and support cover, including remote support

You have:

• Experience working in a 1st or 2nd line role supporting Windows based servers, desktops, Active Directory environment and applications
• Experience monitoring and supporting complex environments, in client facing roles and stringent SLAs
• Basic understanding of IP networking such as addressing, TCP/IP, subnets, VLANs, and routing
• Basic support of switches, routers, WAN, firewalls and proxies
• Experience working with support ticketing systems, documenting issues and resolutions
• The ability to work independently and multitask in a high paced environment, effectively and efficiently
• Experience or training with ITIL
• A customer focus, with outstanding customer service and communications skills
• Collaboration and development tools, such as Atlassian suite, version control systems like Git

Great if you also have:

• Azure, Office 365, AWS experience
• VDI experience, PCoIP, Citrix, thin clients
• GPOs, DFS and Powershell
• Application packaging and patch management
• Experience with scripting (Python), and configuration automation (Chef, SaltStack, Ansible, etc.)
• Security tools
• SQL experience
• Mac/Linux exposure
• Some financial services, or trading exposure

Deadline for applications: 29.01.2020.