Remote
19.06.2025.
We're looking for a Technical Support Engineer who enjoys solving problems and helping others. The ideal candidate is comfortable with frontend technologies, quick to learn new tools, detail-oriented, and genuinely friendly in their approach. Check out the product you'd be working on.
Working hours: 2 PM - 10 PM CET, Monday to Friday.
Job location: Remote / Serbia
Responsibilities
- Combining technical expertise with customer service to resolve questions and issues
- Handling escalations through to the end until a definite resolution is reached and presented to the merchant
- Maintaining organized notes on projects and ensuring they're presentation-ready
- Participating in all department standups and meetings that are relevant to their role and side projects
- Sharing ideas for improvements and helping implement them
- Active & continued participation with the product team
- Keeping API documentation up to date and making improvements
Requirements
- Experience with React, JavaScript, CSS, AJAX, JSON, and HTML5
- Familiarity with templating languages such as Jinja and Liquid
- Meticulous attention to detail and a commitment to quality
- Ability to take direction, understand technical requirements, and follow through proactively
- Strong analytical and problem-solving skills
- Previous experience in technical support, helpdesk, or similar roles
- Basic understanding of APIs and how they work
- Excellent knowledge of English, written and spoken
Upoznaj kompaniju
We have a strong background in business development and direct experience in building high-level performance teams for network operations, development, sales, and support.
Throughout the years of setting up other companies for success, we have gathered colorful knowledge and experience which we want to share and help other companies succeed with us.
What primarily drives us in the pursuit of excellence is the ability to improve someone’s life, whether they are our employee or our client. To build successful teams, we always start with the assumption that we may not be aware of the individual challenges each person faces. Therefore, we ensure that the service we provide is as professional as it can be.
If you’re passionate about innovation, ready to embrace challenges, and eager to be part of a dynamic community of tech enthusiasts, then BlueGrid.io might be the place for you.
More on BlueGrid.io.
Menadžment kompanije
Beneficije
Balans karijere i privatnog života
Timska atmosfera
Zadovoljstvo projektima
Mogućnost napredovanja
Iskustvo o radu
Technical Support Engineer
Pozitivno
Redovna plata, mnogo dobre kolege i opustena atmosfera u radu, ponekad i neki zanimljiv timbilding. Frizider ima svasta, ima nekakvih aparata za vodu, kafu i dobra je lokacija (ali, naravno, bez parkinga).
Zamerke
Tesko napredovanje, nemogucnost pomeranja s projekta i strah od klijenata kojima menadzment firme ne sme nista da kaze. Klijent s tobom moze da radi sta god zeli, ako kaze da brises podove, ti ces to raditi i nemas mnogo izbora. Ako pokazes da ne zelis, dolazis u sukob s njim i odmah ide nekakav proces tesiranja tvog performansa, kao pripreme pored otkaz. Ja sam radio kod klijenta od cijeg tehnickog direktora se svi boje i mole se da on ustane na pravu nogu. Politika isplate plata je cudna, druga cifra svakog meseca nikada ne znas kolika je zapravo tvoja plata, pa se pricalo da zakidaju na sitno, ne znam koliko je tacno. Oko povecanja, to je svima isto u smislu da ne treba puno da se cimas jer onaj sto radi puno ce dobiti na kraju isto povecanje kao i ti koji si blejao i radio jos jedan posao sa strane. Sto se zaposlenja tice, klasican outsourcing sa ljudima koji porodicno vode firmu, direktorka ljudskih resursa je to postala sa pozicije cs u ncr - potvrdjujem komentar od preko koji mesec da samo rodjaci i prijatelji prolaze te referal programe. Jedino im je finansijski direktor profesionalan i dobar covek. Organizacija je kao i ok, ali menadzeri projekata su uglavnom ljudi koji klimaju glavom a ne oni koji znaju da rade posao. Poneki medju njima politicki optereceni i agresivni.
Remote
19.06.2025.
IT Specialist
Software Developer
Software Engineer
IT Help Desk / Support
Frontend Developer
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