Iskustva i komentari zaposlenih

Technical support agent

Pozitivno

Kolege su okej i atmosfera je korektna u meri u kojoj je to moguce s obzirom na izrabljivacku politiku firme i uslove rada.

Zamerke

Dve glavne zamerke (sasvim dovoljne da preporucim svima da zaobidju ovu firmu u najsirem mogucem luku) jesu: 1. cinjenica da fali osoblja na svim nivoima i svim timovima pa je svaki dan ceo dan funkcionisanje na rubu vanrednog stanja, a sve sto leadership tim radi povodom toga jeste konstantno tumbanje procedura kako bi iscedili sto vise od trenutnog osoblja koji se vec raspada. Poslovanje firme po svim parametrima raste kroz vreme, a oni sve bezobrazniji i nezahvalniji prema zaposlenima, klasicna izrabljivacka korporacija iz koje je otislo xy ljudi na cak mnogo visim pozicijama. 2. Napredak unutar firme je moguc samo i samo ako ste se slizali u kancelariji s pravim ljudima, jer je to ne glavni, vec jedini uslov. Mene ledja zabolese od tapsanja po istim i ohrabrenje da samo tako nastavim, al da sam novi Nikola Tesla napredovati necu i pri otvaranju internih konkursa u 90% slucajeva se zna vec ko ce dobiti poziciju, a konkurs je sarena laza da se ostali nadaju i gube vreme. Ko ima nula iskustva i zeli da ga stekne, neka proba pa nek bezi dalje kada obogati CV, u suprotnom baceno vreme posle kog covek moze samo da se oseti ogorceno jer su napredovali neki koji ne znaju pertle da vezu, a vi ne.

Technical Support Engineer

Kako je izgledao proces

Technical Support

Pozitivno

Salaries are often paid ahead of schedule, which is a great advantage. /// Free lunch on Fridays. /// Private health insurance but only available after three months of employment. /// Vacation requests are usually approved without any problems. You can also swap shifts with other colleagues.

Zamerke

No work-life balance. Shifts rotate every week, and you also work for the weekends (including late hours). They even introduced a new shift without any legal approval - this was not mentioned in the contract, they just did it overnight. /// Low and uncompetitive salaries with no raises. Poor management with no vision for their employees. /// Toxic culture and passive-aggressive behavior. There were several situations where members of the Support team worked behind each other's backs, which often contributed to a very toxic work environment. In some cases, it was clear that certain team members were actively underestimating or sabotaging others. /// Nepotism and favoritism. Some people end up with getting "more responsibilities" but actually do less work. Not all team members are treated the same. /// Team leaders don't posses soft skills and your hard work goes unseen. All they seem to do is criticize, sometimes taking it too far by pointing out mistakes only they notice. /// Some managers tend to micromanage every step of your work. When you make a mistake, they don't handle it assertively. Instead, they often gaslight your perspective and try to underestimate your arguments just to prove that you're "wrong" (even when you're not). /// Many customers are older and have limited technical knowledge, requiring extensive guidance with very basic tasks (e.g. taking screenshots).

Technical Support - Customer Service Agent

Kako je izgledao proces

HCM SAOP Analyst (Technical support specialist?)

Kako je izgledao proces

Technical Support Agent

Kako je izgledao proces

technical support L1

Pozitivno

Dok je bilo taxi-ja za povratak kuci radnicima kori zavrsavaju nakon ponoci

Zamerke

Micro-management na max i bahti pristup. Puno posla. Mala plata

Technical support agent

Kako je izgledao proces

Technical support agent

Pozitivno

Nema

Zamerke

Male plate Ne cene zaposlene Vrši se mobing nad zaposlenim Mogućnosti napredak nula

Technical support agent

Kako je izgledao proces

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